LEE YANG
Brooklyn Park
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Ability to adapt to new experiences and an open mind to learn new technologies.
Overview
8
8
years of professional experience
Work History
System Engineer
Unisys
06.2021 - Current
- Integrate new storage solutions into the Dorado mainframe system environment ensuring qualification and compliance with security standards.
- Manage approximately 15 storage subsystems across different Dorado system platform levels.
- Maintain Unisys Executive Control Language (ECL) test scripts to use for storage qualification.
- Perform maintenance, configuration, and deployment of the Storage Area Network. This includes firmware updates, zoning, troubleshooting and hardware management of approximately 20 switches.
- Perform I/O tests on peripherals for qualification and report all issues as they are found in JIRA.
- Collaborate with team engineers and business partners to identify and resolve storage related issues to minimize downtime.
Associate System Engineer
Unisys
06.2019 - 06.2021
- Installed and configured Unisys products on Windows Servers.
- Completed test items in a Agile approach.
- Diagnosed and troubleshoot issues related to system software.
- Documented and reported bugs as they were found in Jira.
- Assisted in server hardware installs, this included Dell servers, cabling and switches.
Technical Service Specialist
Stratasys
05.2017 - 05.2019
- Provided first-level hardware/software support for customers and field technicians on 3D printers.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Collaborated with technicians to resolve customer issues in a timely manner.
Parking System Support Analyst
Amano McGann
07.2016 - 12.2017
- Provided field technicians support on Parking system installs, upgrades and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Bachelor of Science - Computer Science
Augsburg College
05.2014
Skills
- Troubleshooting
- Brocade switches
- Data center experience
- Mainframe systems
- Windows Server
- Linux
- Customer Support
- Hardware handling
- Storage Area Network (SAN)
- Technical Support
Timeline
System Engineer
Unisys
06.2021 - Current
Associate System Engineer
Unisys
06.2019 - 06.2021
Technical Service Specialist
Stratasys
05.2017 - 05.2019
Parking System Support Analyst
Amano McGann
07.2016 - 12.2017
Bachelor of Science - Computer Science
Augsburg College
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