Legacy Yang
Saint Paul
Summary
Experienced help desk technician with a focus on ticketing system management and hardware troubleshooting. Strong ability to document support requests and oversee inventory control. Recognized for improving operational efficiency and user experience through effective problem resolution.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Abbott
St Paul
12.2023 - 12.2024
- Documented support requests and solutions in ticketing system.
- Installed operating system updates according to company policy.
- Maintained inventory of stockroom and records of incoming shipments.
- Wiped devices in preparation for electrical waste disposal.
- Recovered all devices and processed offboarded users.
- collaborated with company departments to distribute special requested hardware.
- Cooperated with branch facilities to ensure accurate distribution of inventory supplies.
Payroll Specialist
Abbott
St Paul
12.2023 - 12.2024
- Processed checks for daily transactions with attention to detail and timeliness.
- Coordinated with out of state departments and payroll team to ensure timely delivery of checks to unincorporated territory.
- Maintained organized records of processed checks to ensure accuracy and compliance.
Education
High School Diploma -
Herbert Hoover High School
Fresno, CA06-2020
Some College (No Degree) - Biomedical Engineering
Century College
White Bear Lake, MNSome College (No Degree) - Biology
Fresno State
Fresno, CASkills
- Technical support
- Hardware troubleshooting
- ServiceNow experience
- Active Directory knowledge
- Problem solving & adaptability
- Attention to detail
- Team collaboration
- Effective communication
Volunteer Experience
Fresno Unified School Board District / Elk Grove Unified School Board District
- Assisted in planning and coordinating community events to support voter engagement
- Organized event logistics, including scheduling, materials, and volunteer coordination
- Communicated with community members to share event information and encourage participation
- Collaborated with a team of volunteers to meet outreach and engagement goal
Timeline
Help Desk Technician
Abbott
12.2023 - 12.2024
Payroll Specialist
Abbott
12.2023 - 12.2024
High School Diploma -
Herbert Hoover High School
Some College (No Degree) - Biomedical Engineering
Century College
Some College (No Degree) - Biology
Fresno State