Leighton Bucher
Excelsior
Summary
Orderly and committed Administrative Associate offering solid skills in customer relations and resilience to handle challenges of diverse and fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Home Health Care, Inc.
07.2023 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Promoted higher levels of collaboration between departments via regular meetings and clear communication channels.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Office Associate Trainer
Nystrom & Associates
04.2023 - Current
- Provided constructive feedback and one-on-one coaching to employees.
- Provided written evaluations of employee performance to management.
- Kept training materials updated with regulatory, procedural or policy changes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Traveled to different clinic locations to train new Administrative hires on our programs, systems, policies, and procedures.
- Facilitate New Hire training classes in order to ensure uniformity and efficiency of training.
Front Office Registration
Nystrom & Associates
01.2022 - 04.2023
- Supported customers with prompt answers and personalized support
- Registered new patients through collecting demographic, contact, and insurance information
- Educated patients on services offered and scheduled accordingly
- Fielded incoming calls to answer questions, direct callers, and take messages for staff
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
- Collected payments for services and updated accounts to reflect new balances
- Took on additional administrative tasks and clerical support
- Kept office appearance and front desk clean and orderly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Childcare Worker
Regis Child Development Center
01.2021 - 12.2021
- Supported children’s cognitive, social, and emotional development
- Recorded daily activities, progress, and incidents for director and parent review
- Supervised and guided students toward good behaviors and opportunities for learning
- Communicated with children’s parents or guardians about daily activities, behaviors, and related issues.
- Employed positive guidance strategies to encourage children and improve behavior.
Waitress
Houligan’s Steak & Seafood Pub
07.2018 - 02.2020
- Handled all guest needs with an upbeat attitude and attention to detail
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures
- Delivered genuine hospitality and an exceptional dining experience
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Host
Draganetti’s Ristorante
03.2018 - 05.2019
- Resolved customer concerns and handled requests with professionalism
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
- Supported kitchen staff and servers with back-up food delivery and bussing support
- Coordinated availability of waitstaff to balance workload between bar and restaurant sections.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Diploma -
Eau Claire Memorial High School
Eau Claire, WI05.2018
Skills
- Strong communication
- Relationship building
- Data entry
- Social perceptiveness
- Professionalism
- Call management
- Scheduling and Calendar Management
- Conflict Management
- Training & Development
- Multitasking and Organization
- Analytical and Critical Thinking
- Report Preparation
Timeline
Intake Coordinator
Home Health Care, Inc.
07.2023 - Current
Front Office Associate Trainer
Nystrom & Associates
04.2023 - Current
Front Office Registration
Nystrom & Associates
01.2022 - 04.2023
Childcare Worker
Regis Child Development Center
01.2021 - 12.2021
Waitress
Houligan’s Steak & Seafood Pub
07.2018 - 02.2020
Host
Draganetti’s Ristorante
03.2018 - 05.2019
Diploma -
Eau Claire Memorial High School
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