Leilonie Reign Lenay
Saint Louis Park,MN
Summary
Healthcare worker with experience in patient care and administrative services, dedicated to enhancing patient experiences through effective team collaboration and compassionate service. Strong background in patient advocacy, electronic health records, and hospital operations. Committed to continuous improvement and fostering a supportive, efficient environment for both patients and healthcare staff.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
HealthPartners (Park Nicollet Clinics)
09.2024 - 07.2025
- Facilitated smooth check-in processes, ensuring prompt completion of all necessary paperwork.
- Verified patient insurance and demographic information.
- Provided compassionate front-line service to patients and families.
- Maintained cleanliness of the waiting room and sanitized patient-contact surfaces.
- Communicated key patient information to nursing staff to support continuity of care.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Health Unit Coordinator
HealthPartners (Methodist Hospital)
01.2024 - 08.2024
- Coordinated the cardiovascular/critical care patient care unit
- Scheduled patient consults and follow-up visits
- Maintained confidential patient information and prepares patients charts, ensuring all necessary forms are available for nurses and physicians
- Managed inputting patient information into the computer, and admission and discharge paperwork
- Updated census sheets and boards for nurses
- Maintained the nursing station and other areas in the unit ensuring that they are in optimum condition and stocked with supplies
- Ensured broken and or down equipment gets tended to in a timely manner either by myself or by completing work orders
- Served as a communication liaison, answering phones, patient call lights, taking messages for nurses and greeting guest and patients
- Preformed non-nursing tasks for patients such as getting water, warm blankets, and arranging personal items to patient comfort
Assistant Manager
Sweet Reign
04.2020 - 08.2023
- Oversaw social media marketing efforts and customer outreach.
- Managed shipping, product preparation, and retail floor organization.
- Tracked inventory and restocked supplies.
- Handled customer concerns and issues to the owner when needed.
Sales Associate
Nautical Bowls
08.2022 - 07.2023
- Provided accurate information about products, prices and services
- Recommended merchandise to customers based on needs and preferences
- Trained new team members in cash register operation, stock procedures and customer services
- Developed trusting relationships with customers by making personal connections
- Answered incoming telephone calls to provide store, products and services information
- Maintained cleanliness of store environment including floors, windows, displays
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
Sales Associate
Lolli and Pops
10.2021 - 04.2022
- Assisted customers with product selection
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Maintained cleanliness of store environment including floors, windows, displays
Education
Bachelor's - Mortuary Science
University of Minnesota-Twin Cities
Minneapolis, MN05-2028
Skills
- Patient Advocacy
- Team Collaboration
- Communication Skills
- Administrative Skills
- Organizational Skills
- Customer Service Skills
- Nursing Support
- Health Record Management
Timeline
Medical Receptionist
HealthPartners (Park Nicollet Clinics)
09.2024 - 07.2025
Health Unit Coordinator
HealthPartners (Methodist Hospital)
01.2024 - 08.2024
Sales Associate
Nautical Bowls
08.2022 - 07.2023
Sales Associate
Lolli and Pops
10.2021 - 04.2022
Assistant Manager
Sweet Reign
04.2020 - 08.2023
Bachelor's - Mortuary Science
University of Minnesota-Twin Cities
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