LeNesha Jackson-Walls
Saint Paul
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Office Assistant III
City Of Saint Paul
04.2023 - Current
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Auto Claims Adjuster
Liberty Mutual
09.2021 - 06.2022
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Insurance Specialist II
USAA
01.2020 - 09.2021
- Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions
- Effectively navigate multiple systems/programs while maintaining engaging member interaction that occurs across multiple channels
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Lead Account Specialist
Discover Financial Services
07.2017 - 01.2020
- Documented conversations with customers in Atlas to track requests, problems and solutions offered
- Collected customer feedback and recommended procedural or product changes to Discover to promote satisfaction
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions
- Kept customer account information current and accurate by preparing, completing, and processing forms and database changes.
Certified Nursing Assistant
Haven of Scottsdale
02.2016 - 07.2017
- Provide basic care to patients and assist with general activities
- Set up medical equipment and assist with some medical procedures Observe patients' physical, mental, and emotional condition
- Assisted with technical nursing treatments and entered information in patient records and charts.
Retail Merchandise Processor
Goodwill of Central Arizona
05.2014 - 02.2016
- Priced merchandise, stocked shelves, and took inventory of supplies
- Operate register for cash, check, and credit card transactions
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor of Science - Business Administration in HR Management
Western Governors University
Salt Lake City, UT07.2027
Certified Nursing Assistant - undefined
East Valley Institute of Technology
Mesa, AZ2015
Skills
- Efficient and Detail-Oriented
- Documentation And Reporting
- Administrative Support
- Courteous with Strong Service Mindset
- File Maintenance
- Staff Management
- Appointment Coordination
Timeline
Office Assistant III
City Of Saint Paul
04.2023 - Current
Auto Claims Adjuster
Liberty Mutual
09.2021 - 06.2022
Insurance Specialist II
USAA
01.2020 - 09.2021
Lead Account Specialist
Discover Financial Services
07.2017 - 01.2020
Certified Nursing Assistant
Haven of Scottsdale
02.2016 - 07.2017
Retail Merchandise Processor
Goodwill of Central Arizona
05.2014 - 02.2016
Bachelor of Science - Business Administration in HR Management
Western Governors University
Certified Nursing Assistant - undefined
East Valley Institute of Technology
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