Leslie Hennigar
Edina
Summary
Dynamic Office Assistant with a proven track record at The Retreat, excelling in customer service. Recognized for enhancing office efficiency and fostering strong relationships with patients and their families. A dedicated team player, adept at prioritizing work and maintaining a positive attitude in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Office Assistant
The Retreat
11.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Developed strong rapport with patients'' support networks, fostering collaboration between all parties involved in the recovery process.
- Established trusting relationships with patients by actively listening and demonstrating genuine concern for their wellbeing.
- Educated family members about the disease model of addiction, promoting understanding and support throughout their loved one''s recovery journey.
Special Education Paraprofessional
Edina Public Schools
08.2020 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Education
No Degree - Elementary Education
Winona State University
Winona, MNNo Degree - General Studies
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Resourceful
- Prioritizing work
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Relationship building
Timeline
Office Assistant
The Retreat
11.2024 - Current
Special Education Paraprofessional
Edina Public Schools
08.2020 - Current
No Degree - Elementary Education
Winona State University
No Degree - General Studies
Normandale Community College
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