Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Leslie Rosenberg

KASSON

Summary

Dynamic professional with extensive experience in client relations and appointment scheduling at Mayo Clinic. Proven ability to enhance organizational efficiency and improve patient care through exceptional time management and data entry skills. Recognized for training new team members and maintaining accurate records, ensuring seamless operations in fast-paced environments.


Overview

13
13
years of professional experience

Work History

Receptionist

America's Best Contact and Eyeglasses
08.2017 - Current
  • Greeted visitors and managed front desk operations, ensuring a welcoming environment.
  • Answered incoming calls and directed inquiries to appropriate personnel efficiently.
  • Scheduled appointments and maintained organized calendars for staff members.
  • Processed patient registrations and insurance verifications with accuracy and efficiency.
  • Confirmed appointments, communicated with clients, and updated client records.

Patient Appointment Coordinator

Mayo Clinic
07.2016 - 02.2017
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.

Dispatcher for Public Safety

Lake Superior State University
04.2012 - 05.2014
  • Trained new dispatch team members on protocols and software systems for operational success.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Education

Bachelor of Arts - History

Lake Superior State University
Sault Ste. Marie, MI
12-2014

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling

Accomplishments

Elroy Downing Award Recipient for Alpena Figure Skating Club- 2009

-Received for excellence in attitude and ability throughout skating career

Assistant Coach for Alpena Figure Skating Club (2006-2010, March 2015, September 2015- March 2016)- Basic 1, Basic 2, Basic 4, Basic 5, Basic 7, Basic 8, Low Dance

-Teaching skaters of all ages (as young as 2 even) to learn the sport of figure skating

-Choreographing programs for the end of year ice show

Coach for Learn To Skate Program at Northern Lights Arena (2009, 2010, 2015)

-Teaching skaters of all ages the basics of figure skating for free to hopefully get them engaged in the sport

Private Coach for Alpena Figure Skating Club (2014-2015, 2015-2016)

- Help skaters further improve their skills

Transcriptionist for Thunder Bay Marine Sanctuary

-Transcribe papers and manifests for ship-wrecked ships or recovered information from captains and ships of the Great Lakes

Champs for America's Best Contacts & Eyeglasses (2018- 2025)

-Awarded as patient's call in to nominate for excellent care that the person did.

Timeline

Receptionist

America's Best Contact and Eyeglasses
08.2017 - Current

Patient Appointment Coordinator

Mayo Clinic
07.2016 - 02.2017

Dispatcher for Public Safety

Lake Superior State University
04.2012 - 05.2014

Bachelor of Arts - History

Lake Superior State University

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Leslie Rosenberg