Leticia Hachey
Duluth
Summary
Fostered effective marketing communications to enhance brand visibility and audience engagement.
Engaged in business development initiatives to enhance organizational growth and market presence.
Led initiatives to improve customer service processes and sales strategies. Oversaw training programs for new staff to enhance service delivery. Cultivated partnerships with clients to drive repeat business and loyalty.
Developed and implemented business development strategies to drive growth and expand client base.
Fostered strong client relationships to enhance audience engagement and support business objectives.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Sales & Marketing
Setri Barrel Saunas
09.2022 - Current
- Oversaw scheduling, events, deliveries, and team coordination to ensure seamless daily operations.
- Supported business development through CRM tracking, proposal creation, and new client outreach.
- Strengthened owner operations by managing communication, workflow organization, and admin support.
- Delivered high-level consultative sales, educating clients on product benefits and lifestyle value.
- Captured marketing visuals (photo/video) used for branding, social media, and client education.
- Managed inventory, documentation, client follow-up, and escalation handling with professionalism.
Server
Pedro’s Grill & Cantina
09.2021 - Current
- Delivered fast-paced customer service, managing multiple tables with accuracy and upbeat energy.
- Strengthened guest experience through upselling, relationship building, and consistent service quality.
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Managed multiple tables simultaneously, prioritizing tasks to enhance service flow.
- Trained new servers on menu items, service standards, and company policies.
Marketing & Business Development Intern
GBHI
09.2024 - 11.2024
- Worked under the CEO, supporting outreach, referral development, and marketing initiatives.
- Assisted with campaigns, branded presentations, community partnerships, and event coordination.
- Strengthened internal communication between departments to support business growth.
- Conducted market research to identify potential business opportunities and client needs.
- Coordinated logistics for company events and meetings, ensuring seamless execution and follow-up actions.
- Directly assisted the HR and business development director’s with projects like new hire orientation and event coordination.
Dental Assistant
Lake Superior Community Health Center
09.2020 - 09.2021
- Assisted chairside with X-rays, polishing, impressions, charting, sterilization, and procedure prep.
- Provided warm, patient-centered communication to ease nerves and build trust with all ages.
- Ensured OSHA & HIPAA compliance through strict sterilization and documentation accuracy.
- Supported dentists and hygienists with flow management, room turnover, and patient education.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Managed scheduling and coordinated patient appointments effectively.
- Assisted in patient preparation and comfort during dental procedures.
Bank Teller
Members Cooperative Credit Union
05.2019 - 09.2020
- Performed secure, accurate financial transactions with high attention to detail.
- Built rapport with members, assisting with banking questions, account maintenance, and problem resolution.
- Demonstrated strong accuracy, confidentiality, and customer service in a regulated environment.
- Processed daily transactions accurately, ensuring compliance with internal policies and regulations.
- Assisted members with account inquiries, providing exceptional customer service and fostering relationships.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Science - Marketing Communications
Bemidji State University
12.2024
Associate of Applied Science -
Lake Superior College
12.2021
Skills
- Sales presentations
- CRM software proficiency
- Team building and development
- Project coordination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Sales strategy development
- Event Coordination
- Microsoft Office
Timeline
Marketing & Business Development Intern
GBHI
09.2024 - 11.2024
Assistant Manager, Sales & Marketing
Setri Barrel Saunas
09.2022 - Current
Server
Pedro’s Grill & Cantina
09.2021 - Current
Dental Assistant
Lake Superior Community Health Center
09.2020 - 09.2021
Bank Teller
Members Cooperative Credit Union
05.2019 - 09.2020
Bachelor of Science - Marketing Communications
Bemidji State University
Associate of Applied Science -
Lake Superior College