LIBAN MUSE
Minneapolis
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Overview
14
14
years of professional experience
Work History
SALES SUPERVISOR
I CARE HOME-HEALTH GROUP LLC
Blaine, MN
07.2025 - 01.2026
- Supervised daily sales operations, ensuring team adherence to company policies and objectives.
- Conducted regular performance evaluations, providing constructive feedback to drive individual growth and team success.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Supervised employees successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Developed and implemented training programs that improved team performance and increased sales conversion rates.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
DASHER
DoorDash
San Francisco, CA
11.2024 - 07.2025
- Managed timely delivery of orders to enhance customer satisfaction.
- Coordinated with restaurants to streamline order fulfillment processes.
- Optimized delivery routes using navigation apps for efficiency.
- Analyzed feedback to identify areas for service improvement.
- Implemented strategies to reduce delivery times and improve performance metrics.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
LYFT DRIVER
Lyft
San Francisco, CA
06.2024 - 11.2024
- Ensured timely and safe transportation of passengers across varied routes.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Managed customer interactions, providing exceptional service and resolving issues promptly.
- Implemented feedback systems to enhance ride experience based on passenger input.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Sales Supervisor
WORLD SOAP LLC
MINNESOTA, MN
11.2023 - 04.2024
- Developed and implemented sales strategies to increase customer base.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Collaborated with other departments such as marketing, finance, production., to develop effective promotional materials for campaigns.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Analyzed sales data to identify trends, driving strategic decisions for product promotions.
- Implemented innovative sales strategies, improving overall team performance and customer satisfaction.
SUPERVISOR
WELLNESS RX HOMECARE LLC
MINNEAPOLIS, Minnesota
07.2012 - 09.2018
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Supervised daily operations, ensuring compliance with healthcare regulations and company policies.
- Mentored staff in best practices for patient care and documentation procedures.
- Implemented training programs to enhance employee performance and service delivery.
- Analyzed workflow processes to identify areas for efficiency improvements.
- Conducted regular performance evaluations, setting goals for staff development.
- Led initiatives to streamline communication between care teams and administrative staff.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
Education
Bachelor of Arts - Telecommunications
MICHIGAN STATE UNIVERSITY
Michigan06-2009
Skills
- Schedule development
- Employee motivation
- Change management
- Inventory oversight
- Policy enforcement
- Training and mentoring
- Department organization
- Documentation and reporting
- Safety protocols
- Business reporting
- Client documentation
- Care plan assessment
- Care plan management
- Medical appointment coordination
- Behavior redirection
- Medication monitoring
- Fall prevention
- Compassionate client care
- Patient comfort measures
- Patient activity planning
Personal Information
- Date of Birth: 05/02/1986
- Gender: Male
- Marital Status: Unmarried
Timeline
SALES SUPERVISOR
I CARE HOME-HEALTH GROUP LLC
07.2025 - 01.2026
DASHER
DoorDash
11.2024 - 07.2025
LYFT DRIVER
Lyft
06.2024 - 11.2024
Sales Supervisor
WORLD SOAP LLC
11.2023 - 04.2024
SUPERVISOR
WELLNESS RX HOMECARE LLC
07.2012 - 09.2018
Bachelor of Arts - Telecommunications
MICHIGAN STATE UNIVERSITY