Liesle Sieber
Minneapolis
Summary
Performance-driven individual with hands-on experience in developing and sustaining professional relationships with clients with strong emphasis on driving retention, increasing member engagement, and maintaining high levels of customer satisfaction.
Capability to build customer success plans to assist customers in achieving objectives. Innovative leadership style; expert at leading and influencing teams to ensure high-performance levels. Proven history of identifying problems and resolving queries to fulfill customer requirements. Well-versed in creating SOPs and optimizing/automating client and employee onboarding systems and processes. Known for leveraging exceptional interpersonal expertise to communicate at all organizational levels. Possess exceptional organizational, multitasking, and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Client Relations Manager/New Business Development
Catalyst Sourcing Solutions
Brooklyn Park
05.2023 - Current
- Internal advocate for clients in various industries providing a secure online platform that gives clients the best values from your vendor partners utilizing tools, data, and resources for a compliant, cost-efficient supplier base
- Provide professional sourcing analysis of various categories demonstrating negotiation skills, emphasizing on vendor relationships in bringing best pricing, value and service to our clients
Homecare Aide
N/A
Minneapolis
07.2021 - 05.2023
- Took some time to look after aging parents and family
Client Success Manager
FRSecure
Edina
08.2019 - 07.2021
- Client advocate ensuring we meet or exceed their expectations
- Helped allocate available company resources and expertise to guide clients through their information security maturation
- Promoted project kick-off and final recommendations meetings with clients providing company objectives
- Interacted with various stakeholders through project cycle
- Demonstrated high-level of client satisfaction consistently
- Strong collaborative effort amongst various internal departments in providing best class of service
- Maintained 96% client retention rate successfully
- Managed various enterprise accounts/clients with a base of 100, by supporting and upholding information security program goals.
- Formulated and carried out effective strategies to manage profitable long-term business relationships through sales prospecting and project management as well as resolved any issues to ensure fulfillment of expectations
Regional Director Client Services
Strategic Source
Bloomington
09.2007 - 05.2019
- Created and presented comprehensive client assessments; resulting in strategic vendor cost-saving solutions for automotive clients throughout Eastern region U.S
- Produced and provided in-depth client assessments; leading to tactical long-term spending plan
- Crafted, organized, and delivered monthly progress reports, spending recommendations, and audit results
- Cultivated outstanding partnerships with suppliers to build best value pricing for clients
- Retained one of highest client retention rates (98%) across company by saving disgruntled clients
- Supervised and secured multiple dissatisfied client accounts and achieved long-lasting interactions
- Nurtured and strengthened relationships with automotive owners, 'C' level contacts, and all influencers
Education
Associate of Arts & Sciences Degree - Honors
Northwestern Connecticut Community College
Winsted, CTSkills
- Customer Success & Planning
- Account Management
- Reporting & Documentation
- Revenue Generation
- Implementation Management
- Data Analysis
- Risk Assessment & Mitigation
- Contracts Negotiation
- Client Relations Management
- Compliant & Query Resolution
- Business Development
- Program/Project Management
- Microsoft Office 365
- SalesForce
- HubSpot
- Zoho
Professional Development Certifications
- Business Fundamentals for Customer Success Managers
- Key Account Management
- Sales: Customer Success
- Performer | Classically Trained Violinist
Timeline
Client Relations Manager/New Business Development
Catalyst Sourcing Solutions
05.2023 - Current
Homecare Aide
N/A
07.2021 - 05.2023
Client Success Manager
FRSecure
08.2019 - 07.2021
Regional Director Client Services
Strategic Source
09.2007 - 05.2019
Associate of Arts & Sciences Degree - Honors
Northwestern Connecticut Community College
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