lillian Bui
Crystal
Summary
Adept Licensed Nail Technician and Shift Lead with a proven track record at Caribou Coffee, showcasing exceptional customer service and team collaboration skills. Mastered time management and sanitation maintenance, significantly enhancing shift productivity and workplace efficiency. Trained team members to ensure high standards of service and operational excellence.
Overview
3
3
years of professional experience
Work History
Licensed Nail Technician
Peony Nails & Spa
08.2022 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Cleaned and sanitized tools and equipment before each client.
- Designed creative nail art designs and patterns.
- Responded to customer requests and concerns about gel application and nail art designs.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Shift Lead
Caribou Coffee
03.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
Caribou Coffee
11.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Dental Hygiene
University of Minnesota
Minneapolis, MNRobbinsdale Armstrong Highschool
Plymouth Mn2023
Skills
- Verbal and written communication
- Problem-solving skills
- Time management
- Customer service
- Product knowledge
- Sanitation maintenance
- Team collaboration
- Training and coaching
- Training and development
- Workspace organization
Languages
Vietnamese
Native or Bilingual
Timeline
Licensed Nail Technician
Peony Nails & Spa
08.2022 - Current
Shift Lead
Caribou Coffee
03.2022 - Current
Team Member
Caribou Coffee
11.2021 - 02.2022
Dental Hygiene
University of Minnesota
Robbinsdale Armstrong Highschool
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