Lilliana Peters
Longville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Shift Manager
Caribou Coffee
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Trappers Landing Lodge
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Country Kitchens LLC
03.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Nursing
University of North Dakota
Grand Forks, ND05-2028
High School Diploma -
Bemidji High School
Bemidji, MN05-2024
Skills
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Delegating work
- Quality assurance
- Documentation and reporting
- Operations management
Timeline
Shift Manager
Caribou Coffee
11.2024 - Current
Server
Trappers Landing Lodge
05.2024 - Current
Server
Country Kitchens LLC
03.2021 - 05.2024
No Degree - Nursing
University of North Dakota
High School Diploma -
Bemidji High School
Similar Profiles
Abigail HedbergAbigail Hedberg
Barista at NFI - Caribou Coffee/Perk Coffee Co.Barista at NFI - Caribou Coffee/Perk Coffee Co.
Maggie MortensonMaggie Mortenson
Barista at Caribou CoffeeBarista at Caribou Coffee
Layla HirschLayla Hirsch
Assistant General Manager at Caribou CoffeeAssistant General Manager at Caribou Coffee
Lacey EricksonLacey Erickson
Fulfillment Expert at TargetFulfillment Expert at Target
Jacob EllisJacob Ellis
Instrument Technician at Westlake ChemicalInstrument Technician at Westlake Chemical