Lilian Macfarlane
Two Harbors
Summary
Detail-oriented professional skilled in cleaning protocols and time management. Known for maintaining safety standards and providing compassionate care while ensuring a clean environment.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
House Cleaner
Heart and Hara Home Care Inc.
Silver Bay
03.2025 - Current
- Communicated with clients to understand specific cleaning preferences and needs.
- Managed time effectively to complete cleaning assignments within scheduled hours.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
PCA
Agate Bay Assisted Living
Two Harbors
10.2023 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for all residents.
- Monitored resident health and reported changes to nursing staff.
- Documented care provided in resident records accurately and timely.
- Communicated effectively with families about resident well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Host server
Blackwoods grill and bar
Two Harbors
03.2022 - Current
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservations and organized seating to optimize service flow.
- Assisted servers by providing menus and answering customer inquiries.
- Handled guest complaints professionally to enhance satisfaction levels.
- Trained new hosts on procedures and customer service standards.
- Managed incoming calls during busy shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed tables efficiently by greeting guests and ensuring their needs were met.
- Trained new servers on menu items, service standards, and restaurant policies.
- Handled cash transactions accurately and processed credit card payments securely.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
PCA
Waterview shores
Two Harbors
11.2021 - 06.2022
- Assisted residents with daily living activities and personal care needs.
- Monitored resident health and reported changes to nursing staff.
- Assisted patients with recreational activities such as reading books or playing board games.
- Answered questions from family members regarding patient's condition or care plan.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
PCA
Barross cottages
Two Harbors
08.2020 - 11.2021
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Answered questions from family members regarding patient's condition or care plan.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Provided emotional support to patients and families during difficult times.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Kitchen Staff Member
Waterview shores
Two Harbors
01.2020 - 08.2020
- Prepared ingredients and maintained kitchen cleanliness for efficient service.
- Assisted chefs in cooking and plating dishes to meet quality standards.
- Collaborated with team members to ensure timely meal preparation and delivery.
- Monitored food storage conditions to prevent contamination and waste.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Followed health and safety guidelines for food preparation and service.
Education
Two Harbors High School
Two Harbors, MnSkills
- Cleaning protocols
- Time management
- Safety standards
- Light housekeeping
Timeline
House Cleaner
Heart and Hara Home Care Inc.
03.2025 - Current
PCA
Agate Bay Assisted Living
10.2023 - Current
Host server
Blackwoods grill and bar
03.2022 - Current
PCA
Waterview shores
11.2021 - 06.2022
PCA
Barross cottages
08.2020 - 11.2021
Kitchen Staff Member
Waterview shores
01.2020 - 08.2020
Two Harbors High School