Lily Penniman
Saint Paul
Summary
A professional and dynamic customer service employee, excelling in quick problem-solving and strategic time management. Recognized for enhancing guest satisfaction through effective communication and attention to detail, ensuring smooth operations during busy periods.
Overview
4
4
years of professional experience
Work History
Concessions Worker
St. Olaf College
Northfield
01.2025 - Current
- Welcomed visitors and ensured a positive ordering experience.
- Received deliveries of food items and stocked shelves accordingly.
- Made and served food, such as popcorn and hot chocolate.
- Cleaned concession area including counters, floors, equipment, and utensils.
Host
eM Que Viet
Saint Paul
05.2022 - 08.2024
- Welcomed customers warmly and courteously, and escorted them to their seats.
- Answered phone to schedule reservations, record takeout orders, and respond to service questions.
- Memorized menu and monthly specials to knowledgeably answer any customer questions.
- Oversaw reservation schedule, wait-list, and walk-in guests to ensure timely seating.
- Stepped in during high demand-periods to assume serving, expo, and bussing duties as needed.
- Addressed customer concerns to ensure satisfaction.
Front Window Cashier
Painted Turtle at Lake Nokomis
Minneapolis
05.2023 - 08.2024
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Handled cash, card, gift card, and coupon transactions for customer purchases.
- Performed cleaning duties such as wiping surfaces, sweeping floors, mopping spills, and taking out the trash.
- Prepared various desserts like shakes and sundaes for customer orders.
Aquatic Center Admissions
Highland Park Aquatic Center
St. Paul
05.2021 - 08.2021
- Greeted and checked in guests.
- Provided information on swim class schedules, membership plans, and available services.
- Updated member accounts and maintained accurate records.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
Education
High School Diploma -
Nova Classical Academy
Saint Paul, MN06-2024
Currently Attending -
St. Olaf College
Northfield, MNSkills
- Customer service
- Quick Problem-solving
- Attention to detail
- Ability to handle stressful situations
- Strategic time management
- Organization
- Team collaboration
Affiliations
- 2 Years of experience as Nanny for four children.
- 2 years of experience as children's track coach.
References
References available upon request.
Timeline
Concessions Worker
St. Olaf College
01.2025 - Current
Front Window Cashier
Painted Turtle at Lake Nokomis
05.2023 - 08.2024
Host
eM Que Viet
05.2022 - 08.2024
Aquatic Center Admissions
Highland Park Aquatic Center
05.2021 - 08.2021
High School Diploma -
Nova Classical Academy
Currently Attending -
St. Olaf College
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