LINDSEY FORSETH
Bemidji
Overview
10
10
years of professional experience
Work History
Customer Service Manager, Billing
Otter Tail Power Company
Bemidji
11.2024 - Current
- Applied rates, rules, regulations, tariffs, and riders accurately within billing processes.
Reviewed AMI/MDM meter data to identify issues, reduce defects, and enhance billing accuracy.
Supported internal controls and SOX compliance through consistent documentation and adherence to standards.
Developed training materials and led sessions to coach teams on quality standards.
Communicated cross-functionally with stakeholders to facilitate process improvements using SQL knowledge.
Analyzed data-driven insights to inform decision-making in billing and customer processes.
Collaborated with regulatory and asset management teams to align on reporting metrics.
Fostered a culture of continuous improvement by implementing best practices in training.
Trainer / Quality Assurance Analyst
Otter Tail Power Company
Bemidji
05.2021 - 11.2024
- Conduct monthly assessments of representative calls and collaborate with management to resolve quality issues.
- Develop and implement training materials for new and existing processes.
- Experience leading classroom trainings.
Customer Service Representative
Otter Tail Power Company
Bemidji
05.2016 - 05.2021
- Promptly respond to customer questions and concerns regarding service.
- Maintain up-to-date knowledge of latest company policies and procedures.
- Assist with additional reports to ensure proper maintenance and accurate billing of customer accounts.
Escrow Processor
Sathre Title
Bemidji
07.2019 - 11.2019
- Coordinated with realtors, lenders, and attorneys to ensure accuracy of title documents.
- Scheduled and coordinated closings.
- Prepared title company closing documents in a timely and professional manner.
Customer Service Representative
Up North Sports
Bemidji
04.2019 - 07.2019
- Provided optimal customer service while multi-tasking in a fast-paced environment.
- Created content descriptions for products to optimize online search presence.
- Established relationships with vendors and customers to improve overall sales.
Education
Bachelor of Science - Business Administration, Fraud Examination
Bemidji State University
Bemidji, MN05-2016
Skills
- Billing regulations and tariffs
- Data analysis and accuracy
- Internal controls and documentation
- Training development and leadership
- Cross-functional communication and SQL
Timeline
Customer Service Manager, Billing
Otter Tail Power Company
11.2024 - Current
Trainer / Quality Assurance Analyst
Otter Tail Power Company
05.2021 - 11.2024
Escrow Processor
Sathre Title
07.2019 - 11.2019
Customer Service Representative
Up North Sports
04.2019 - 07.2019
Customer Service Representative
Otter Tail Power Company
05.2016 - 05.2021
Bachelor of Science - Business Administration, Fraud Examination
Bemidji State University