Lindsey Moua
Blaine
Summary
Motivated Professional with a passion for helping others. Organized and detail-driven with the ability to stay calm under pressure and prioritize effectively. Strong management skills and efficient in fast-paced and multitasking environments.
Overview
10
10
years of professional experience
Work History
Virtual Care Associate
Planned Parenthood North Central States
07.2022 - 09.2025
- Checked in patients via telehealth, entered patient identity, demographics, and medical history into system, verified insurance, and collected payments.
- Conducted scheduled outbound phone calls to screen patients, ensuring readiness for appointments.
- Performed various administrative duties including scrubbing schedules, collecting bad debt, pre-registration, and auditing for compliance.
Personal Care Assistant
Minnesota Senior Care
08.2017 - 07.2022
- Administered medications according to physician and pharmacist instructions, ensuring adherence to care plans and client safety.
- Assisted clients with daily activities including bathing, eating, and dressing, fostering independence and dignity.
- Assisted clients with daily living activities and personal care tasks.
- Supported clients in maintaining hygiene and grooming routines.
- Coordinated schedules for client appointments and medical visits.
Clinical Operations Technician
Solomon Partners Consulting LLC - Prime Therapeutics
02.2020 - 06.2020
- Use critical thinking to approve or deny cases based on FDA and Prime's guidelines.
- Processed medication requests from members and prescribers to ensure timely access to necessary treatments.
- Contacted prescribers for additional information to facilitate accurate case assessments.
Insurance Agent
The Blome Agency
07.2019 - 01.2020
- Sold insurance policies and provided servicing for active accounts, maintaining client satisfaction and retention.
- Advised customers on optimal coverages based on individual circumstances, enhancing client understanding of insurance options.
- Assisted customers in obtaining insurance quotes for auto, homeowners, renters, condo, RV, cycle, and boat, ensuring tailored coverage options.
Customer Service Advocate
Volt Workforce Solutions - Securian Financial
09.2018 - 03.2019
- Advise of status and outstanding requirements for new business individual life insurance policies.
- Advise of general information on products and underwriting guidelines.
- Advised on product details and underwriting guidelines, ensuring clarity and understanding for users.
- Troubleshot technical issues for agent portals, resolving problems such as password resets and account unlocks to enhance user access.
Receptionist
Cerenity Marian of St. Paul
09.2015 - 03.2016
- Managed incoming and outgoing phone calls through the switchboard system to ensure efficient communication.
- Assisted visitors with room assignments, directions, and facility inquiries while maintaining accurate Resident Trust Accounts through processing withdrawals and deposits.
- Recorded admissions, discharges, and room changes to maintain accurate patient and facility records.
- Stamped and mailed letters while sorting incoming mail to designated rooms for efficient delivery.
- Maintain a clean and friendly environment. Create and print work orders.
- Supported other departments on projects to enhance overall workflow.
Education
GED -
Harmony Learning Center
Maplewood, MN 01.2015 - 01.2015
Skills
- Patient assessment
- Problem-solving
- Empathetic communication
- Calm under pressure
- Adaptable
- Flexible
- Resourceful
- Self-motivated
- Strong interpersonal skills
Languages
- Hmong
- English
Timeline
Virtual Care Associate
Planned Parenthood North Central States
07.2022 - 09.2025
Clinical Operations Technician
Solomon Partners Consulting LLC - Prime Therapeutics
02.2020 - 06.2020
Insurance Agent
The Blome Agency
07.2019 - 01.2020
Customer Service Advocate
Volt Workforce Solutions - Securian Financial
09.2018 - 03.2019
Personal Care Assistant
Minnesota Senior Care
08.2017 - 07.2022
Receptionist
Cerenity Marian of St. Paul
09.2015 - 03.2016
GED -
Harmony Learning Center
01.2015 - 01.2015