Lindsey Patterson
Saint Paul
Summary
Dedicated CMA with a proven track record at Fairview Health Services, enhancing patient care through expert collaboration and HIPAA-compliant record management. Excelled in patient-focused care, demonstrating compassion and professionalism. Achieved significant improvements in patient outcomes by leveraging clinical documentation skills and a commitment to continuous professional development. Reliable Medical Support professional with 16 years of experience in OB/GYN environment. Expertly assist with office operations and physician support by gathering patient information, Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
16
16
years of professional experience
Work History
CMA
Fairview Health Services
07.2009 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
- Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.
- Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
- Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
- Administered medications accurately and safely under physician supervision, reducing the risk of adverse reactions or complications.
- Supported physicians during invasive procedures by preparing relevant equipment and supplies as well as maintaining a sterile environment throughout the process.
- Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions.
- Educated patients on preventative care measures, contributing to improved overall health outcomes for individuals served.
- Participated in ongoing professional development opportunities to stay current on best practices within the advanced CMA field.
- Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
PCA
Tranquil Living
01.2014 - 01.2017
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Collected and transported specimens to prepare for lab testing.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 6+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Nursing
Saint Catherines University
Saint Paul, MN06-2027
MA Degree - Medical Assisting
Everest College
Eagan, MN06-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Sterilization techniques
- Patient flow management
- Adaptable
- OB/GYN procedures
Timeline
PCA
Tranquil Living
01.2014 - 01.2017
CMA
Fairview Health Services
07.2009 - Current
Nursing
Saint Catherines University
MA Degree - Medical Assisting
Everest College
Similar Profiles
Anthony LoganAnthony Logan
Housekeeper/EVS Assistant Lead at Fairview Health ServicesHousekeeper/EVS Assistant Lead at Fairview Health Services
Daniel BizenDaniel Bizen
Release of Information HIM Rep 2 at Fairview Health ServicesRelease of Information HIM Rep 2 at Fairview Health Services
ASAD ISAAKASAD ISAAK
Supplies Chain at Fairview Health ServicesSupplies Chain at Fairview Health Services