Linsey Henschell
Brain Injury Association of Minnesota
Stacy
13
years of professional experience
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Work History
Case Management Assistant
7 Years 5 Months- Coordinated client intake processes to ensure timely access to services.
- Developed and maintained detailed case files for effective tracking of client progress.
- Assisted clients in navigating resources for rehabilitation and support programs.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Attended regularly scheduled case management and staff meetings.
Direct Support Professional
4 Years 3 Months- Facilitated daily living activities for individuals with disabilities to enhance independence and quality of life.
- Developed personalized care plans in collaboration with clients and families to address unique needs and goals.
- Monitored client progress, documenting changes and adjusting support strategies as necessary for optimal outcomes.
- Trained new staff on best practices in direct support, ensuring adherence to safety protocols and care standards.
Department Manager
1 Year 5 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and maintain high standards.
- Implemented inventory management systems to optimize stock levels and reduce waste
- Analyzed sales data to identify trends and inform strategic decisions for department growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma
Skills
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Reliability
Excellent communication
Microsoft office
Documentation skills
CPR/AED
Task prioritization
Time management abilities
Timeline
Case Management Assistant
Brain Injury Association of Minnesota
05.2018 - 10.2025Read More
Direct Support Professional
Opportunity Partners
02.2014 - 05.2018Read More
Department Manager
Walmart
09.2012 - 02.2014Read More
North Branch Senior High School
High School Diploma
Read More