Lisa Brown
Rochester
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
35
35
years of professional experience
Work History
Mother, Foster Parent, Family Caregiver
Self-employeed
09.2004 - Current
- Assisted Family with daily activities to ensure comfort and well-being.
- Provided emotional support and companionship, enhancing quality of life.
- Helped family with personal hygiene tasks, maintaining dignity and respect.
- Improved family satisfaction by preparing nutritious meals according to dietary needs.
- Transported clients to appointments, ensuring safety and punctuality.
- Managed medication schedules to ensure timely and accurate intake.
- Performed household chores for a clean and organized living environment.
- Provided respite care for family members, offering them necessary breaks from caregiving duties.
- Coordinated with healthcare professionals for comprehensive client care.
- Facilitated transportation for errands, enabling client independence.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service, Cash Office
Macy’s
01.2002 - 05.2004
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Private Child Caregiver
The Ross Family
06.1990 - 01.2002
- Helped children complete homework assignments and school projects.
- Developed problem-solving skills in children by presenting them with age-appropriate challenges and guiding them towards solutions.
- Fostered a love of reading in children by incorporating storytime into daily schedule.
- Promoted creativity in children with engaging arts and crafts projects.
- Facilitated smooth transitions during bedtime routines, ensuring adequate sleep for optimal growth and development.
- Improved children''s social skills by organizing playdates and group activities.
- Provided tutoring services when needed to supplement school education.
- Assisted in toilet training efforts using positive reinforcement strategies.
- Supported emotional development by actively listening to concerns and providing comforting guidance when needed.
- Implemented daily routines for healthy habits, including meal preparation and personal hygiene tasks.
- Assisted children with homework assignments, reinforcing concepts learned at school.
- Transported children safely to various appointments and extracurricular activities as required.
- Collaborated closely with parents to address any specific needs or concerns regarding their child''s care and development.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
Orrville High School
Orrville, OH06-1984
Skills
- Organization
- Complaint handling
- Confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Money handling
Languages
English
Native or Bilingual
Interests
- Knitting and Crocheting
- Avid Reader
- Cooking
- Gardening
- DIY and Home Improvement
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Learning new cooking techniques and expanding my culinary skills
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Crafting and DIY Projects
Timeline
Mother, Foster Parent, Family Caregiver
Self-employeed
09.2004 - Current
Customer Service, Cash Office
Macy’s
01.2002 - 05.2004
Private Child Caregiver
The Ross Family
06.1990 - 01.2002
High School Diploma -
Orrville High School
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Razan Lynn SafiRazan Lynn Safi
Digital Illustrator at Self-employeedDigital Illustrator at Self-employeed