Lisa Manning
Shakopee
Summary
Detail-oriented Hospitality Professional experienced in high-volume multitasking and upselling. Delivered exceptional guest relations and resolved conflicts effectively through strong teamwork and collaboration with kitchen staff. Committed to enhancing the guest experience and fostering a positive work environment.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Paraprofessional
Prior Lake Savage Area Schools
Prior Lake
10.2021 - Current
- Assisted teachers with classroom management and student engagement activities.
- Supported students with special needs during instructional and non-instructional periods.
- Implemented individualized education plans under teacher direction.
Ultrasound Technologist
Stroke Scan Plus
Katy
03.2014 - 10.2017
- Conducted ultrasound examinations to assist in stroke diagnosis and management.
- Collaborated with healthcare teams to develop patient care plans and treatment options.
- Operated ultrasound equipment ensuring high-quality imaging for accurate assessments.
Ultrasound Technologist
Corona Advanced Imaging
Corona
09.2011 - 03.2014
- Participated in quality assurance initiatives to enhance imaging accuracy and safety standards.
- Provided patient instruction regarding the preparation for their exam.
- Operated ultrasound equipment to obtain high quality images of internal organs and tissues.
- Generated summaries describing type and content of captured images.
- Ensured safety protocols were followed during each procedure.
- Performed ultrasound exams on patients to diagnose medical conditions.
- Maintained accurate patient records, including images and reports of scans.
Waitress
Black Angus Steak House
West Covina
02.2008 - 09.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Resolved customer complaints promptly to ensure satisfaction.
- Took and processed customer orders accurately and efficiently.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Upsold menu items to enhance guest experience and increase sales.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in training new staff on service standards and procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled cash transactions and processed payments with accuracy.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
Sizzler Restaurant
Covina
08.2004 - 03.2008
- Provided attentive service to customers in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food delivery and guest satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Took orders and communicated special requests to kitchen staff effectively.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Maintained cleanliness and organization of dining area throughout shifts.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
Education
Certified Ultrasound Tech - Ultrasound
Modern Technology
Fountain Valley, CA 07.2011 - 08.2013
Skills
- Special needs support
- Attention to detail
- Problem solving
- Effective communication
- Interpersonal skills
Timeline
Paraprofessional
Prior Lake Savage Area Schools
10.2021 - Current
Ultrasound Technologist
Stroke Scan Plus
03.2014 - 10.2017
Ultrasound Technologist
Corona Advanced Imaging
09.2011 - 03.2014
Certified Ultrasound Tech - Ultrasound
Modern Technology
07.2011 - 08.2013
Waitress
Black Angus Steak House
02.2008 - 09.2011
Waitress
Sizzler Restaurant
08.2004 - 03.2008