Lisa Palaia
Elk River
Summary
Detail-oriented professional with over 20 years in claims analysis and processing. Proven ability to facilitate cross-departmental communication and implement process improvements, driving efficiency and accuracy in claims management. Ready to contribute to organizational success through analytical problem-solving skills.
Overview
23
23
years of professional experience
Work History
Senior Claims Analyst
UnitedHealthcare
Eden Prairie
10.2002 - Current
- Analyzed complex claims to determine eligibility and compliance with policies.
- Reviewed and processed high-volume claims, ensuring adherence to established timelines and contributing to efficient claims resolution.
- Coordinated with accounting and finance departments to facilitate timely payment processing, enhancing overall claims handling efficiency.
- Facilitated communication between departments to streamline claims handling processes.
- Reviewed policies to assess coverage levels, supporting accurate approval or denial decisions for claims.
- Maintained accurate records of all claims activities for audit purposes.
- Input claim information and payments into company database.
- Performed administrative tasks such as filing paperwork, responding to emails and calls.
- Followed all company procedures to keep data confidential.
Education
High School Diploma -
Anoka Senior High
Anoka, MNSkills
- Claims processing
- Policy analysis
- Eligibility assessment
- Data analysis
- Process improvement
- Analytical and critical thinking
- Problem solving
- Attention to detail
- Microsoft office
- Internal communication
- Team collaboration
- Excellent communication
Timeline
Senior Claims Analyst
UnitedHealthcare
10.2002 - Current
High School Diploma -
Anoka Senior High