Lisa Williams

I prepare monthly leadership

update meeting to Executive leadership. Also I prepare quarterly

VISN update for meeting.

Conduct ongoing evaluations of outstanding orders and ensure they are closed and/or

dispositioned appropriately. I track all data trends for growing or not growing of appointments monthly, and create process change improvements as necessary. I build and maintain

clinician grids to ensure accurate

scheduling and workload capture. Monthly

review of provider book ability and

clinic utilization to ensure usage of

slots are accurate and filled to serve

our Veterans timely. I review wait

times and solutions to improve them

when necessary to remain in

compliance with providing timely

care to our Veterans.

• Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
• Analyzed all audit results and resolved all compliance issues.
• Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
• Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
• Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
• Conducted regular follow-up audits to verify that previously identified issues were effectively resolved or mitigated.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.