Lisvel Valerio
Rochester
Summary
Experienced in delivering exceptional customer service, enhancing patient experiences across diverse populations. Operated security technologies and telecommunications systems, ensuring safety process integrity through effective communication. Demonstrated ability to de-escalate crises while maintaining a professional environment, contributing to overall operational efficiency. Streamlined access navigation by applying policy enforcement and conflict resolution strategies, resulting in improved flow management.
Overview
6
6
years of professional experience
Work History
Security Ambassador
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester
10.2022 - Current
- Delivered exceptional customer service to enhance patient experience across diverse populations.
- Operated security technologies, including weapons detection and telecommunications systems.
- Ensured safety process integrity through effective verbal and written communication.
- De-escalated crises while maintaining a professional environment.
Access Navigation Specialist
Mayo Clinic
Rochester
08.2020 - 10.2022
- Executed superior customer service tailored to a range of cultural demographics.
- Applied various communication strategies to support patients effectively, utilizing electronic equipment as part of the process.
- Operated computer, phone systems, and relevant software efficiently.
- Streamlined access navigation through effective greeting, screening, and flow management by applying policy enforcement and conflict de-escalation strategies.
Food Service Worker
People Ready Staffing
Rochester
09.2019 - 08.2022
- Delivered exceptional customer service by addressing emotional needs of residents.
- Coordinated with kitchen staff to resolve discrepancies in order fulfillment.
- Streamlined inventory organization for efficient access during peak hours.
Catering Attendant
Morrison Food Service
Rochester
02.2020 - 06.2022
- Delivered exceptional customer service, and ensured a positive dining experience.
- Communicated using interpersonal skills in an amiable and efficient manner.
- Conducted inventory checks of catering supplies prior to each event to ensure adequate stock levels are available.
Skills
- Administrative skills
- Telephone etiquette
- Computer literacy
- Cultural sensitivity
- Foreign language proficiency
- Incident response
- Conflict resolution
- Interpersonal skills
Volunteer Experience
Mayo Clinic Volunteer Program Rochester, MN
October 2024 - Present
· Provided direct assistance to individuals in need, offering companionship and support.
NAMI/Program Developer/Rochester, MN
July 2024 - Present
· Collaborated with the program manager in the development of the underrepresented communities program to ensure successful completion of projects, and others administrative task.
Education
William Allen High School
Diploma in Military Science
June 1990
Timeline
Security Ambassador
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
10.2022 - Current
Access Navigation Specialist
Mayo Clinic
08.2020 - 10.2022
Catering Attendant
Morrison Food Service
02.2020 - 06.2022
Food Service Worker
People Ready Staffing
09.2019 - 08.2022
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