Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loui Azem

Loui Azem

Minneapolis

Summary

I am people-oriented, enjoying making connections and delivering exceptional customer service. Thriving in fast-paced environments, I embrace challenges and continuously strive to improve my performance and skills. Fluent in English with basic proficiency in Arabic, I am recognized for my dedication to achieving sales targets and ensuring customer satisfaction, aiming for excellence in all aspects of my work.

Overview

4
4
years of professional experience

Work History

Shift Lead

Best Buy
11.2023 - Current
  • Teach and coach new and existing team members on floor engagement techniques to maximize sales growth
  • Manage sales-floor operations by assisting clients, overseeing inventory flow, and monitoring team productivity to ensure best-in-class service
  • Resolve escalated MOD issues and mediate customer and team conflicts in accordance with Best Buy SOPs, educating clients on product and service offerings
  • Energize and motivate the team to sustain high performance and foster a positive, collaborative work environment
  • Train and mentor new employees, delegating tasks and providing constructive feedback to support their development
  • Oversee cash-handling procedures and POS transactions, ensuring accuracy and compliance with company policies
  • Maintain a clean, organized, and safe sales floor by enforcing safety standards and loss-prevention practices
  • Open and close the building as scheduled, completing all required procedures, including cash reconciliation and till balancing

Advisor

Best Buy
04.2021 - 10.2023
  • Inspired clients with new technology by demonstrating product features and possibilities
  • Represented Best Buy’s values by offering comprehensive services—Best Buy's Credit Card, Geek Squad protection plans, and membership programs—to meet customer needs
  • Assessed customer requirements and recommended tailored solutions, including device selections, accessory bundles, and service activations
  • Handled customer complaints and difficult situations professionally, finding mutually beneficial resolutions and preserving long-term relationships
  • Processed online orders for pickup and shipping, supported warehouse operations, and managed restocking, down-stocking, and shelf labeling
  • Assisted Geek Squad with technical support tasks: scheduling service appointments, performing data transfers, phone and device setups, and screen protector installations
  • Maintained up-to-date product and market knowledge to provide reliable guidance and consistently meet or exceed personal sales targets

Education

High School Diploma -

St. Louis Park Senior High School
Saint Louis Park, MN
05.2023

Associate of Arts - Liberal Education

Normandale Community College
Minneapolis, MN
12-2024

Skills

  • Sales & Upselling
  • POS System Operation
  • Customer & Guest Service
  • Conflict Resolution
  • Decision-Making & Problem-Solving
  • Loss Prevention
  • Cash Handling & Reconciliation
  • Team Leadership, Motivation & Delegation
  • Employee Training & Development
  • Negotiation
  • Professionalism & Positive Attitude
  • Adaptability & Flexibility

Languages

English: Native/ Bilingual
Arabic: Limited

Timeline

Shift Lead

Best Buy
11.2023 - Current

Advisor

Best Buy
04.2021 - 10.2023

High School Diploma -

St. Louis Park Senior High School

Associate of Arts - Liberal Education

Normandale Community College

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Loui Azem