Louis Hernandez
Lakeville
Summary
Dynamic IT leader with a proven track record at River Valley Church, excelling in change management and budget oversight. Spearheaded innovative projects that enhanced network security and fostered cross-functional collaboration, driving organizational growth. Adept at problem-solving and ensuring data integrity, I thrive in fast-paced environments while delivering impactful results.
Overview
29
29
years of professional experience
Work History
Director of IT & Expansion Projects
River Valley Church
Burnsville
12.2018 - Current
- Fostered relationships with stakeholders to drive collaboration and innovation.
- Oversaw budgeting processes ensuring resource allocation aligns with strategic objectives.
- Championed change management initiatives to support organizational growth and adaptation.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Implemented new technologies to streamline processes and enhance productivity.
- Monitored network performance to ensure reliability and efficiency across locations.
- Troubleshot network issues promptly to maintain seamless system functionality.
- Implemented security measures to protect sensitive data and systems.
- Conducted risk assessments to identify vulnerabilities and threats.
- Monitored network traffic for suspicious activity and potential intrusions.
- Managed facility operations and maintenance for large-scale corporate environment.
- Coordinated vendor relationships for maintenance and repair services.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Scheduled preventive maintenance visits by outside contractors for periodic servicing of equipment such as HVAC units or elevators.
- Monitored budget spending for all facilities-related operations, including capital projects and repairs.
- Worked with senior leadership to identify building and property needs.
- Led negotiations for building and property purchases.
- Reviewed lease terms and negotiated favorable conditions for stakeholders.
Data Virtualization Engineer
DataBank
Eagan
01.2015 - 12.2018
- Managed virtual machine deployments and configurations across multiple platforms.
- Provided technical support and troubleshooting for virtualization-related issues.
- Collaborated with cross-functional teams to ensure seamless integration of systems.
- Deployed new VMs in accordance with customer requirements and industry best practices.
- Developed disaster recovery plans for critical business functions and systems.
- Conducted risk assessments to identify vulnerabilities and prepare mitigation strategies.
- Managed backup systems and ensured data integrity for critical applications.
- Collaborated with IT teams to troubleshoot backup failures and restore data promptly.
Solutions Architect
Actifio
01.2012 - 01.2015
- Provide Pre Sales support to design, architect and deliver a Copy Data Virtualization solution to support both key business applications as well as business critical data center infrastructures.
- Responsible and involved in designing solutions that address use cases use as: Backup/Recovery, Disaster Recovery, Business Continuity, DevOps, Dev/Test ensuring that RPO’s and RTO’s as defined by the business are met.
- During the sales cycle, was responsible for driving and managing POC’s (Proof of Concepts) as well as having the responsibility to train and provide knowledge of the solution to ensure the technical staff has the comfort and knowledge moving forward to support the new infrastructure.
- Also acted as point of contact post sales, to help drive and deliver product enhancements as well as ensure customer was receiving the appropriate level of support and visibility as required.
Sr. Storage Solutions Engineer
MSI System Integrators/Sirius Computer Solutions
01.2010 - 01.2012
- Provide both Pre and Post Sales support to design, architect and deliver storage solutions to support both key business applications as well as entire data center infrastructures.
- Also responsible and involved in designing both Backup and Recovery solutions and Disaster Recovery solutions ensuring both RPO and RTO defined by the business are met.
- Once the solution was installed, have responsibility to train and provide knowledge transfer of the solution to ensure the technical staff has the comfort and knowledge moving forward to support the new infrastructure.
- Acted as Project Manager for solutions, responsibility to develop project plan, coordinate meetings and ensure project timelines were kept.
Technical Client Representative
Midwave
01.2009 - 01.2010
- Provide Pre-Sales support to sales organization to design and architect specific solutions to meet the needs of customers.
- A key business function was to work with Marketing Team members to provide content for marketing events along with presenting and acting as the key technical engineer during those events.
On-Site Professional Services Engineer/Systems Engineer
NetApp
01.2005 - 01.2009
- Worked as an on-site engineer dedicated to one of the top 15 enterprise customer based in the Minneapolis area with a national presence within the United States.
- Responsibilities as an on-site engineer included implementing storage solutions sold to the customer, acting as an internal escalation point within NetApp, hardware replacement and support, primary architect for NetApp solutions within the site as well and conducted training sessions for the customer’s technical staff.
- Worked as a Pre-Sales Engineer for both the Commercial and Enterprise sales organization to provide technical expertise during the sales campaign, as well as conduct and lead Proof of Concepts within customer environments to test and validate that solutions met the technical requirements of the business.
Network Engineer
Gander Mountain
01.2000 - 01.2005
- Was responsible for all aspects of the IT Infrastructure ranging from the network at both the corporate site as well as 105 stores, managed both the UNIX and Windows server environment, Cisco Unified Phone system, Storage Infrastructure as well as acted as the primary architect for all strategic initiatives within the organization.
- Another key role was managing the back and recovery environment as well as the disaster recovery site in Indiana.
Systems Installation Rep/Internet Banking Administrator
Precision Computer Systems
01.1997 - 01.2000
- As a Systems Installation Rep, primary responsibilities we to travel to community banks within the US to install and upgrade core banking applications as well as configure and support of branch to branch communication systems.
- Another primary responsibility was to design and implement the new Internet Banking application internal to Precision Computer Systems that hosted and managed online assets for multiple community banks throughout the region.
- Part of this responsibility also included disaster recovery testing and simulation on a scheduled basis to ensure that the system is fully functional in the event of an outage and to prevent zero downtime for customers.
Education
PC LAN Certificate - Information Technology
Brown College
Mendota Heights, MN09-1997
Associate’s Degree -
Fergus Falls Community College
Fergus FallsSkills
- Change management
- Budget oversight
- Network security
- Systems integration
- Data integrity
- Technical support
- Problem solving
- Effective communication
- Team collaboration
- Cross-functional team leadership
- Information technology management
- Risk management
- Partnerships and alliances
Technical Expertise
True, True, True, True, True, True, True
Project Management - Skills
- Plan
- Organize
- Lead_technical_projects
- Lead_teams
Technical Support Training - Skills
- Train_end_users
- Develop_technical_staff
Personal Information
Title: Technology Professional
References
Available on request
References
References available upon request.
Timeline
Director of IT & Expansion Projects
River Valley Church
12.2018 - Current
Data Virtualization Engineer
DataBank
01.2015 - 12.2018
Solutions Architect
Actifio
01.2012 - 01.2015
Sr. Storage Solutions Engineer
MSI System Integrators/Sirius Computer Solutions
01.2010 - 01.2012
Technical Client Representative
Midwave
01.2009 - 01.2010
On-Site Professional Services Engineer/Systems Engineer
NetApp
01.2005 - 01.2009
Network Engineer
Gander Mountain
01.2000 - 01.2005
Systems Installation Rep/Internet Banking Administrator
Precision Computer Systems
01.1997 - 01.2000
PC LAN Certificate - Information Technology
Brown College
Associate’s Degree -
Fergus Falls Community College
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