Lubov Catherine Rikkers
Apple Valley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
RightSourcingUSA
05.2022 - 12.2022
- Works directly with Suppliers and Client Service Teams
- Performs a new supplier intake
- Audits contracts and certifications of existing suppliers
- Documents, reviews and maintains appropriate state nursing pool license for suppliers
- Provides primary customer support to internal and external customers
- Responds to customer requests for products, services and company information
Customer Service Representative
BMO Harris Bank
11.2021 - 04.2022
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities
- Follows through on risk and compliance processes and policies
- Identifies and reports suspicious patterns of activity resembling money laundering
- Supports customer requests for banking services
- Organizes and completes document retention policy review
- Inquiries analysis and recalculation as required of all borrower income sources
Mortgage Auditor
TenA Companies, Inc
10.2012 - 09.2013
- Complete credit re-underwrite on all loan files
- Analysis and recalculation as required of all borrower income sources.
- Enter defined loan data into Quality Control system
- Perform appropriate High Cost, APR, Amount Financed, and State Predatory tests in the Compliance Review system
- Assign a loan grading pursuant to the severity and type of the loan deficiency with an emphasis on overall investor risk
Senior Sales Support Associate
Edward Jones Mortgage, LLC
04.2008 - 10.2012
- Work directly with clients (from pre-approval to closing) to ensure all relevant documentation is available
- Process a pipeline of 50+ files under 3-4 weeks
- Review mortgage loan files to ensure its compliance with federal and state lending regulations
- Review closing documentation: HUD, Title, HOI and etc...
Education
High School Diploma -
Benilde St. Margarets
St. Louis Park, MN06.2007
Timeline
Customer Service Representative
RightSourcingUSA
05.2022 - 12.2022
Customer Service Representative
BMO Harris Bank
11.2021 - 04.2022
Mortgage Auditor
TenA Companies, Inc
10.2012 - 09.2013
Senior Sales Support Associate
Edward Jones Mortgage, LLC
04.2008 - 10.2012
High School Diploma -
Benilde St. Margarets
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