Lucas Carlson
Chisago City
Summary
Dynamic sales associate with a proven track record at Northern Tool + Equipment, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Reliable and punctual, I thrive in fast-paced environments, consistently delivering exceptional service and fostering loyalty among customers.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Northern Tool + Equipment
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Cashier
Home Depot
02.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Chisago Lakes Highschool
Chisago City, MNAssociate of Science - Liberal Arts And Sciences
Century College
White Bear Lake, MN08-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
Timeline
Sales Associate
Northern Tool + Equipment
11.2023 - Current
Cashier
Home Depot
02.2022 - 04.2023
Chisago Lakes Highschool
Associate of Science - Liberal Arts And Sciences
Century College
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