Lucas Darwin
Wyoming
Summary
Developed technical and diagnostic skills in fast-paced automotive service environment, focusing on vehicle maintenance and repair. Transitioning to new field with strong foundation in problem-solving, attention to detail, and customer service. Aiming to leverage these transferable skills in dynamic and collaborative setting.
Overview
1
1
year of professional experience
Work History
Auto Service Technician
Tires Plus
10.2024 - Current
- Collaborated with team members to complete repairs, resulting in improved vehicle performance.
- Utilized advanced diagnostic tools accurately to pinpoint vehicle malfunctions swiftly, reducing downtime for clients.
- Maintained a clean and organized workspace, ensuring a safe environment for both technicians and customers.
- Implemented preventative maintenance plans for clients, extending the life of their vehicles while minimizing repair costs.
- Consistently met or exceeded productivity goals within the workshop by prioritizing tasks effectively based on urgency and complexity.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
Customer Service Representative
Holiday Stationstores
04.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06-2024
Skills
- Brake systems
- Tire services
- Fluid exchanges
- Engine repair
- Battery services
- Exhaust systems
- Alignment services
- Maintenance inspections
- Preventative maintenance
- Vehicle troubleshooting
- Customer service
- Changing oil
- Problem-solving
- Hand and power tools
Languages
Spanish
Limited Working
Interests
- DIY and Home Improvement
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Muscle Cars
Timeline
Auto Service Technician
Tires Plus
10.2024 - Current
Customer Service Representative
Holiday Stationstores
04.2024 - 10.2024
High School Diploma -
Forest Lake Senior High School
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