Lucas Flores
Elk River
Summary
Professional hospitality worker excelling in team leadership and customer service. Expert in conflict resolution and project management, I fostered a productive environment that enhanced employee engagement and customer satisfaction. Successfully implemented upselling strategies, boosting beverage sales and creating memorable guest experiences. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Acapulco Restaurant -Ramsey, MN
Manager
Ramsey, MN
12.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bartender
12.2023 - Current
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Resolved customer complaints promptly, fostering a welcoming environment and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Implemented upselling strategies that increased overall beverage sales and enhanced guest experience.
Server
12.2016 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain timely service during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Director/Photographer
Self-employeed
Minneapolis, MN
01.2024 - Current
- Increased revenue by upselling additional services such as photo editing and retouching.
- Collaborated with creative teams to produce visually stunning marketing campaigns for clients.
- Delivered exceptional customer service throughout all stages of project execution, fostering long-lasting professional relationships.
Education
Associate of Arts -
Anoka-Ramsey Community College
Minneapolis, MN05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Flexible and adaptable
- Dependable and responsible
- Sales techniques
- Conflict resolution
Languages
Spanish
Timeline
Acapulco Restaurant -Ramsey, MN
Manager
12.2025 - Current
Director/Photographer
Self-employeed
01.2024 - Current
Bartender
12.2023 - Current
Server
12.2016 - Current
Associate of Arts -
Anoka-Ramsey Community College