Lucas Rush
Duluth
Summary
Hi! My name is Lucas Rush and I am a freshman at Colorado College! I use He/Him/His pronouns! I started working at the age of 14 years old to start developing my customer service skills! I have extensive experience in customer service and satisfaction, and always strive for excellence! I can organize a team, work with others, and have experience running a business! I am adaptable and keep cool under pressure, and can't wait to experience more!
Overview
3
3
years of professional experience
Work History
Server, Team Lead, Business Manager
Portland Malt Shoppe
04.2023 - 08.2025
- Assisted team in daily operations, ensuring smooth service flow during peak hours.
- Temporarily ran business from ownership perspective while my boss was out of town.
- Supported training initiatives for new staff on menu knowledge and customer service standards.
- Collaborated with coworkers to enhance communication and streamline order processing.
- Monitored inventory levels, assisting in restocking supplies to meet service demands efficiently.
- Resolved customer inquiries and complaints promptly, contributing to positive dining experiences.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
- Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
- Maintained cleanliness and organization of ice cream area to ensure smooth flow of service.
Sales Associate
Wheel Fun Rentals
07.2024 - 08.2024
- Aided customers in decision on rental bike products based on group size and expectations.
- Informed customers on safety instructions and protocols of their rental and how to obey traffic and/or pedestrian laws of the area.
- Aided in ideas for activities and sight seeing during the rental experience.
- Evaluated customer satisfaction of their rental and experience.
- Answered customer questions over the phone and in person related to the rental services.
Sales Associate, Information Assistant
Duluth Visitor Center
04.2022 - 12.2022
- Greeted customers and assisted in sales related questions.
- Managed Point-of-Sale Register and restocked products.
- Informed customers on information related to tourism.
Education
High School Diploma -
Duluth East High School
Duluth, MNSkills
- Customer Service
- Safety Training
- Customer Service Training
- Business Management
- Team Leadership
- Peer Mentoring
- Organizational Leadership
- Organizational Communication
- Communication
Timeline
Sales Associate
Wheel Fun Rentals
07.2024 - 08.2024
Server, Team Lead, Business Manager
Portland Malt Shoppe
04.2023 - 08.2025
Sales Associate, Information Assistant
Duluth Visitor Center
04.2022 - 12.2022
High School Diploma -
Duluth East High School
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