Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lucia Mansfield

Rochester

Summary

Dynamic Server Manager with a proven track record at Pepitos Pizzaria, excelling in team training and guest service. Skilled in food safety and sanitation, I enhanced customer loyalty through effective complaint resolution and staff motivation. Committed to optimizing operations and delivering exceptional dining experiences in fast-paced environments.

Developed strong leadership and organizational abilities in fast-paced hospitality environment, looking to transition into new field. Skilled at team management and operational efficiency, with focus on delivering outstanding customer service. Ready to leverage versatile skills to contribute effectively in new professional setting.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

3
3
years of professional experience

Work History

Server Manager

Pepitos Pizzaria
02.2023 - Current
  • Assisted in managing daily restaurant operations to ensure smooth service delivery.
  • Supported staff scheduling and coordination to optimize team performance.
  • Learned menu offerings and communicated effectively with customers regarding specials.
  • Maintained cleanliness and organization of dining areas for enhanced guest experience.
  • Adapted quickly to fast-paced environment while delivering quality service consistently.
  • Monitored inventory levels to assist in stock management and ordering processes.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.

Cashier

Hyvee
05.2025 - 08.2025
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
  • Maintained cleanliness and organization of checkout area, contributing to a welcoming environment for customers.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed and efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Waseca Junior Senior High School
Waseca, MN
08-2026

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Storage management
  • Cleaning and sanitation
  • Verbal and written communication
  • Guest service
  • Food safety
  • Customer service management
  • Shift planning
  • Food presentation

Interests

  • Documenting and sharing travel experiences
  • Food Tourism
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Adventure Travel
  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Cashier

Hyvee
05.2025 - 08.2025

Server Manager

Pepitos Pizzaria
02.2023 - Current

High School Diploma -

Waseca Junior Senior High School

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Lucia Mansfield