Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Lucia Solinger

LAKEVILLE

Summary

Customer-focused professional with a track record in retail sales and receptionist roles. Delivers exceptional customer service and positive client relationships. Possess strong communication and interpersonal skills, along with an ability to understand customer needs and provide solutions. Committed to maintaining a welcoming and organized environment, ensuring a positive customer experience. Seeking to leverage a unique blend of retail sales and receptionist skills in a customer-oriented setting.

Overview

5
5
years of professional experience

Work History

Sales Associate

Nordstrom
08.2025 - Current
  • Delivered exceptional customer service to enhance shopping experience and foster loyalty.
  • Assisted in inventory management, ensuring stock levels met customer demand.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Resolved customer inquiries and complaints promptly, maintaining positive relationships.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Reception/Security

ThinkTank Escape Rooms
01.2025 - 06.2025
  • Monitor rooms and guide players to have the best experience possible.
  • Entertain guests in lobby when overlapping times.
  • Memorize room setup and take down.
  • Show that I am able to monitor cameras and setup rooms.
  • Book appointments for customers and assist in large groups/events.

Associate

Nerdify
10.2023 - 12.2024
  • Assisted in the training and on boarding of new employees
  • Utilized technology to efficiently manage customer orders and inventory
  • Assisted customers with any questions they may have about the store
  • Kept a clean, presentable, and friendly environment
  • Processed shipments and made space on the floor for new products
  • Manned a register and efficiently processed sales and cash
  • Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors

Retail Sales Associate

Body And Sol Aveda
08.2022 - 09.2023
  • Greeted incoming visitors and customers and provided friendly and knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered the phone promptly and helped the client gain the information they need
  • Processed new merchandise and set it to the shelves
  • Closed the salon efficiently, leaving a clean and prepared environment for the morning

Receptionist

Paws And Pals
11.2020 - 09.2022
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean to give visitors a positive first impression
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Stayed calm in high pressure situations in order to provide effective assistance
  • Organized, maintained, and updated information in computer databases

Education

Diploma -

Lakeville North High School
06.2023

Skills

  • Sales
  • Cash Register Operation
  • Point-of-sale Systems
  • Customer Experience
  • Sales Promotion
  • Customer Relationship Management
  • Customer Service
  • Telephone Skills
  • Databases
  • Communication Skills

LANGUAGES

English

Timeline

Sales Associate

Nordstrom
08.2025 - Current

Reception/Security

ThinkTank Escape Rooms
01.2025 - 06.2025

Associate

Nerdify
10.2023 - 12.2024

Retail Sales Associate

Body And Sol Aveda
08.2022 - 09.2023

Receptionist

Paws And Pals
11.2020 - 09.2022

Diploma -

Lakeville North High School

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Lucia Solinger