Lucian Whitney
Gilbert
Summary
Guest service professional with expertise in team development and performance enhancement. Designed and implemented training programs that significantly improved customer experiences and team communication. Proven Steakhouse Manager recognized for operational efficiency and effective team management, resulting in increased guest satisfaction and streamlined processes. Strong background in food safety compliance and customer relationship management, consistently achieving business objectives in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Steakhouse Manager
Fortune Bay Resort Casino
Tower
09.2015 - 11.2025
- Ensured exceptional guest service and satisfaction through effective oversight of daily operations.
- Managed team performance by conducting regular training and development sessions.
- Coordinated staff schedules and assignments across multiple departments to optimize productivity.
- Implemented operational procedures that enhanced workflow efficiency and effectiveness.
- Executed food preparation tasks, including steak cutting and cooking, to maintain quality standards.
- Maintained daily cleanliness in all areas to uphold hygiene and safety regulations.
- Served guests promptly while hosting to create positive dining experiences.
Sales Representative
Upper Lakes Foods Inc.
Cloquet
05.2010 - 07.2015
- Cultivated relationships with customers to understand their needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Engaged customers through personalized communication to strengthen relationships and enhance loyalty.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Processed customer orders efficiently using company inventory management systems.
- Conducted market research to identify emerging trends and competitive products.
- Presented product features and benefits to enhance customer engagement and satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
Kitchen Manager
The Crescent Bar & Grill
Cook
05.2008 - 05.2010
- Supervised kitchen staff and maintained high standards of food safety.
- Developed and implemented daily menu plans based on seasonal ingredients.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Journeyman Butcher/Meat Cutter
Zup's Food Market
Cook
05.2004 - 05.2008
- Cut and prepared various meats for display and sale in retail market.
- Operated meat processing equipment safely and efficiently to maximize productivity.
- Maintained cleanliness of equipment and work areas to uphold health standards.
- Answered customer inquiries regarding products and customized cuts to meet specifications.
- Assisted customers with special orders and requests for specific meat cuts.
- Weighed, wrapped, labeled, priced, and displayed merchandise effectively for sale.
- Ensured exceptional customer service by prioritizing satisfaction with meat quality.
- Trimmed, boned, ground beef, pork, veal, lamb, and poultry to enhance product offerings.
Education
High School Diploma -
Cook School
Cook, MN05-1998
Skills
- Guest service excellence
- Operational efficiency
- Team management and leadership
- Food safety compliance
- Menu design and development
- Customer relationship management
- Market analysis
- Inventory control
- Effective communication strategies
- Conflict resolution techniques
- Training and development programs
- Documentation and reporting skills
- Performance evaluation methods
- Coaching and mentoring practices
- Budget management
References
References available upon request.
Timeline
Steakhouse Manager
Fortune Bay Resort Casino
09.2015 - 11.2025
Sales Representative
Upper Lakes Foods Inc.
05.2010 - 07.2015
Kitchen Manager
The Crescent Bar & Grill
05.2008 - 05.2010
Journeyman Butcher/Meat Cutter
Zup's Food Market
05.2004 - 05.2008
High School Diploma -
Cook School