Luella M. Penn
Brooklyn Park
Summary
Results-driven warehouse manager with expertise in enhancing operational processes, ensuring compliance with safety protocols, and effectively training staff. Proven track record in improving team performance and productivity while maintaining a safe working environment.
Overview
19
19
years of professional experience
Work History
Senior Warehouse Manager
Randstad (MSP Target Sortation Center)
Minneapolis
05.2021 - Current
- Process and train shift managers and talents
- Ensure all staff are properly OSHA trained
- Make hourly check-ins with talents to ensure safety.
- Receive talent before start of shift from a Roster
- Ensure talents are dressed in code.
- List updates to google sheets for attendance and for weekending.
- Print attendance for each department & email to the Target OM’s.
- Make phone calls to talents for NCNS.
- Make necessary HR calls to end or guide current talents
- Updated C/O’s & NCNS’s correspondence with attendance points to maintain accurate records.
- Maintain correspondence with each OMs in the warehouse.
- Updated google sheets with required changes.
- Submitted requests for next day roster using shift board.
- Build Day Roster for the following workday.
- Send text and emails for new hires
- Sent emails and texts to talents to complete requests.
- Create emails to the team for E/O, TVLE’s or VLE’s
- Download the completed Roster & email to the team for the next workday.
- Oversaw end-of-shift procedures to confirm all staff exited building safely.
2nd Shift Manager
Randstad (Target Distribution Center)
Woodbury
10.2020 - 05.2021
- Receive talent before start of shift from a Roster
- Ensure talents are dressed in code.
- Check emails and voice mails for Call Out’s and NCNS’s
- List updates to google sheets for attendance and for weekending.
- Print attendance for each department & give to the OM’s.
- Called talents to address NCNS issues.
- Distributed correspondence to communicate updates on C/O’s & NCNS’s with attendance points.
- Maintain correspondence with each OM for 3 different departments.
- Make hourly check-ins with talents to ensure safety.
- Receive and discuss PRODS with talents if improvement is needed.
- Updated google sheets with attendance changes to maintain accurate records.
- Send out requests for next day Roster via shift board.
- Created Day Roster for the next workday.
- Create emails to the team for E/O, TVLE’s or VLE’s
- Download the completed Roster & email to the team for the next workday.
- Coordinated shift end procedures to ensure all personnel exited the building safely.
Membership Facilitator Administrator
The Holy Christian Church
St Paul
11.2017 - 10.2020
- First point of contact for new and potential members and visitors
- Maintain direct contact with approximately 900 members to address inquiries and foster community engagement.
- Manage and organize membership classes, providing financial resources, counseling, and home life management support to seniors in need.
- Manage and assist with church functions, events, and services.
- Support and report directly to the Senior Clergy Team & the Archbishop
- Organize and prioritize the Senior Leadership calendar as well as set up appointments for internal employees and external members.
- Oversee day to day business operations for the HQ office Leadership.
- Oversee management of Senior Community, delivering food and medication while providing daily support to assist with their needs.
- Experienced job termination due to pandemic-related layoffs.
Senior Executive Administrative Assistant/Receptionist
JLT Group, Inc.
St Paul
12.2007 - 11.2017
- Report directly to the President and Vice Presidents
- Book and arrange all travel engagements for President and VPs
- First point of contact for clients, vendors, greet and direct all visitors.
- Managed front office operations, assisting supervisors and project managers to streamline workflow.
- Oversaw daily operations of front office, ensuring smooth administrative processes.
- Prepare all outgoing correspondence to tenants including legal documents.
- Prepare outbound and disperse inbound mail; schedule various couriers.
- Enter payroll data and benefit functions weekly.
- Created in-house flyers and coordinated work events to enhance team engagement.
Education
BUSINESS ADMINISTRATION -
ST PAUL TECHNICAL INSTITUTE
St Paul, MN01-1983
CNA Certificate - Nursing Practice
St Paul Tech College
St Paul, MN01-1983
Skills
- Inventory management
- Warehouse operations
- Regulatory compliance
- Risk assessment
- Process optimization
- Staff training
- Performance evaluation
- Team leadership
- Time management
- Communication skills
- MICROSOFT WORD
- EXCEL
- GOOGLE SHEETS
- POWER POINT
- OUTLOOK
- Record keeping
References
Available upon request
Timeline
Senior Warehouse Manager
Randstad (MSP Target Sortation Center)
05.2021 - Current
2nd Shift Manager
Randstad (Target Distribution Center)
10.2020 - 05.2021
Membership Facilitator Administrator
The Holy Christian Church
11.2017 - 10.2020
Senior Executive Administrative Assistant/Receptionist
JLT Group, Inc.
12.2007 - 11.2017
BUSINESS ADMINISTRATION -
ST PAUL TECHNICAL INSTITUTE
CNA Certificate - Nursing Practice
St Paul Tech College