Luke Harnly

-Develops and leads a team of twelve associates and three hourly supervisors.

-Ensures operations of back room and morning stocking procedures.

-Impacts financial well being of store by ensuring merchandise is filled to the shelf where there is outs so customers can continue buying.

-Assists customers while shopping.

-Lead a team of eight technicians, three service writers and two hourly supervisors.

-Supervised daily operations to ensure compliance with safety and service standards.

-Trained and mentored staff on best practices for customer service and vehicle maintenance.

-Drove financial performance for total store and area of supervision by reviewing profit and loss statement in store and reacting monthly.

-Lead and developed five hourly supervisors and ninety associates by listening to associate feedback, touring store and area of direct supervision.

-Drove financial performance of store by overseeing cash controls on front end registers.

-Ensured compliance with company policies and maintained standards of ethics and integrity by supporting use of the open door policy.

-Developed and implemented human resources practices and action plans to meet business needs for store size of approx. 375 associates.

-Supported and advocated for associates by modeling company values.

-Assisted leadership with recruitment, staffing, development, attendance and performance by identifying and analyzing HR issues.

-Provides guidance on HR programs and initiatives.

-Assisted customers by helping cashiers problem solve, pricing errors, items not on file, items missing barcode.

-Ensured cashier break and lunch schedules were followed in a timely manner.

-Addressed customer complaints.

-Worked as a cashier providing customers with a fast and friendly check out experience.

-Worked in customer service assisting customers with financial service transactions and returns.