Luke King-Lunde
Rochester
Summary
Proactive leader skilled in sales strategy development and team performance tracking. Known for implementing effective process improvements and providing exceptional employee training. Ready to contribute to organizational growth by enhancing customer experiences and driving sales productivity.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor
Best Buy
Rochester
09.2023 - Current
- Assisted in training new team members on customer service protocols.
- Participated in team meetings to discuss service enhancements and strategies.
- Coaching and training employees, leadership,and management.
- Driving Sales.
- Resolved escalated customers' issues efficiently and effectively.
- Implemented process improvements that enhanced efficiency within the department.
- Monitored customer feedback and adjusted service accordingly.
- Tracked team performance metrics to assess the quality of service delivery.
- Developed plans to increase sales productivity
- Revised department schedules to maximize coverage during peak hours.
Barista
Fiddlehead Coffee
Rochester
06.2023 - 08.2023
- Prepared and served high-quality coffee beverages to customers.
- Maintained the cleanliness and organization of the coffee shop environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated espresso machines and other equipment efficiently.
- Assisted customers with menu selections and special requests.
- Managed cash register transactions and processed payments accurately.
- Stocked inventory and replenished supplies as needed throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Assistant Manager
Rue 21
Rochester
09.2022 - 05.2023
- Assisted in managing daily store operations and staff scheduling.
- Supported team training on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, including scheduling shifts, assigning duties.
- Cash Handling
Sales
Zumiez
Rochester
10.2022 - 04.2023
- Customer Service.
- Collaborated with sales team members to create effective strategies for increasing sales volume.
- Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
- Floor Management.
- Stocking.
- Cashier Work.
Salesperson
Ragstock
Rochester
02.2022 - 04.2022
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained store cleanliness and organization to create a welcoming environment.
- Operated cash register efficiently during high-volume sales periods.
- Collaborated with team members to restock merchandise and adjust displays.
- Processed customer returns and exchanges according to store policies seamlessly.
- Handled inventory management tasks, ensuring accurate stock levels are maintained.
- Engaged with customers to build rapport and enhance overall satisfaction levels.
Bakery Clerk
HyVee Foods
Rochester
02.2019 - 10.2020
- Maintained cleanliness and organization of bakery display cases and work areas.
- Prepared dough and batters according to established recipes and standards.
- Operated ovens and baking equipment to ensure optimal baking conditions.
- Monitored inventory levels of ingredients and supplies, restocking as needed.
- Collaborated with team members to ensure smooth bakery operations during peak hours.
- Implemented food safety practices to maintain a safe working environment.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
Education
High School Diploma -
Mayo High School
Rochester Mn06-2021
Language
TCJ
Tokyo, JapanSkills
- Customer service
- Employee training
- Process improvement
- Team performance tracking
- Sales strategy development
- Customer relationship management
- Excellent communication
- Risk management
Languages
Japanese
Limited
Affiliations
Graphic Design
Timeline
Customer Experience Supervisor
Best Buy
09.2023 - Current
Barista
Fiddlehead Coffee
06.2023 - 08.2023
Sales
Zumiez
10.2022 - 04.2023
Assistant Manager
Rue 21
09.2022 - 05.2023
Salesperson
Ragstock
02.2022 - 04.2022
Bakery Clerk
HyVee Foods
02.2019 - 10.2020
High School Diploma -
Mayo High School
Language
TCJ