Luke Schwartz

• Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with Store Leader and company leadership.
• Monitored merchandise stock and cleanliness of area stores, supporting unique store identity while upholding corporate standards.
• Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
• Engaged in customer experience, coaching associates in upholding company values and supporting individualized product selection experience.
• Consistently went above and beyond to fill in for areas of need.
• Nominated Area Leader Rookie of the Year for 2022
• Designated as Area Leader Coach to train and develop Area Leader Trainees

Oversaw and provided customer service leadership, training, and coaching. Implemented sales programs, oversaw profit and losses, employed marketing strategies, and many other facets of the business. Hit sales goals 12/12 months in 2020 as well as executed above company standards throughout 2020. Promoted to General Manager Trainer in 2021. Awarded General Manager of the Quarter for Quarter 4 of 2020 based on merit.