Luke Skjefstd
Ramsey
Summary
Knowledgeable restaurant manager a with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Dave and Busters
07.2023 - Current
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with general manager for corrective action planning to limit expenses.
- Implemented drink prep procedures, significantly reducing wasted stock.
General Manager
Broadway Pizza
03.2022 - 02.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Kitchen Manager
Broadway Pizza
08.2020 - 03.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Bar Manager
Old Chicago
03.2015 - 10.2019
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Improved customer service rankings by resolving issues quickly and accurately.
- Developed unique events and special promotions, including Tap Takeovers and Beer Release Parties to drive sales.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
Education
No Degree - Generals
Hennepin Technical College
Minneapolis, MNHigh School Diploma -
Champlin Park High School
Champlin, MN06.2008
Skills
- Vendor Negotiations
- Verbal and Written Communication
- Menu Planning
- Risk Management
- Profit and Loss Accountability
- Food Preparation and Safety
- Cross-Functional Team Management
Certification
Servesafe Food Manager
Servesafe Alcohol
Timeline
Area Operations Manager
Dave and Busters
07.2023 - Current
General Manager
Broadway Pizza
03.2022 - 02.2023
Kitchen Manager
Broadway Pizza
08.2020 - 03.2022
Bar Manager
Old Chicago
03.2015 - 10.2019
No Degree - Generals
Hennepin Technical College
High School Diploma -
Champlin Park High School
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