Lydia Shellhart
Rochester
Summary
Dynamic and compassionate professional with a proven track record in enhancing customer satisfaction and streamlining service at Red Cow Uptown. Skilled in medication management and elderly care, demonstrating respect and empathy. Excelled in high-pressure situations, achieving significant improvements in service efficiency and client well-being. Expert in multitasking and fostering strong relationships, ensuring a positive and welcoming environment for all.
Overview
3
3
years of professional experience
Work History
Host/waitress
Red Cow Uptown
11.2024 - Current
- Facilitated communication between kitchen and front-of-house to streamline service.
- Managed reservations to optimize seating and minimize wait times.
- Enhanced atmosphere with attentive service and personalized attention.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Caregiver
Marcella Manor
08.2024 - Current
- Created engaging activities that stimulated mental and physical wellness of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Implemented individualized care plans to meet specific needs of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Cashier
Buffalo Wild Wings
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
Food Service Worker
Potbelly's Sandwich Shop
08.2023 - 11.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customers.
Customer Service Cashier
JCPenney
02.2023 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Education
John Marshall Highschool
Rochester, MN2024
Skills
- Respectful and compassionate
- Elderly care
- Patient care
- Daily living assistance
- Housekeeping
- Meal preparation
- Flexible schedule
- Dementia care
- Alzheimer's care
- Direct patient care
- Medication management
- Documentation
- HIPAA compliance
- Medication administration
Timeline
Host/waitress
Red Cow Uptown
11.2024 - Current
Caregiver
Marcella Manor
08.2024 - Current
Food Service Worker
Potbelly's Sandwich Shop
08.2023 - 11.2023
Customer Service Cashier
JCPenney
02.2023 - 06.2023
Cashier
Buffalo Wild Wings
08.2021 - Current
John Marshall Highschool
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