Lyssa Lawson
Baxter
Summary
I am a highly-motivated, reliable employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional attention to detail. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Baxter
12.2024 - Current
- Assisted in the development and implementation of new operational procedures.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Resolved conflicts between staff members in a timely manner.
- Provided on-the-job training to new staff members.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Identified needs of customers promptly and efficiently.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Reinforced rules to promote superior employee performance.
- Evaluated employee performance, delivering individualized feedback and praise.
- Checked orders for quality and completeness.
- Maintained accurate records of daily transactions and deposits.
- Counted and balanced the cashier's drawers and safe.
Barista
Starbucks
Baxter
03.2020 - 12.2024
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Housekeeper
Breezy Point Resort
Breezy Point
12.2015 - 02.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Provided information about hotel services upon request from guests.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with maintenance team on damages to repair.
Education
High School Diploma -
Pequot Lakes High School
Pequot Lakes05-2019
Skills
- Operational procedures
- Inventory management
- Task assignment
- Conflict resolution
- On-the-job training
- Health compliance
- Cash handling
- Leadership
- Attention to detail
- Cleaning and organizing
Accomplishments
- Partner of the Quarter - Starbucks
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Barista
Starbucks
03.2020 - 12.2024
Housekeeper
Breezy Point Resort
12.2015 - 02.2020
High School Diploma -
Pequot Lakes High School
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