MACKENZIE AMY
Hastings
Summary
Strategic operations and supplier relationship management professional with expertise in leading teams and managing multimillion-dollar estimating operations. Skilled in building supplier and customer relationships, analyzing operational performance, and streamlining workflows for enhanced efficiency. Committed to driving sales performance and delivering measurable results in fast-paced environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Early Childhood Teacher
Shining Stars Learning Center
11.2025 - Current
- Manage daily classroom operations while maintaining compliance with health, safety, and licensing regulations.
- Build trusting relationships with families through proactive communication and collaboration.
- Maintain detailed documentation while balancing multiple priorities in a fast-paced environment.
- Foster a positive, organized, and safe learning environment through strong leadership and teamwork.
Plumbing & HVAC Estimator
Midstate Plumbing & Heating
11.2023 - 11.2025
- Managed all residential plumbing and HVAC bids and estimates for a business generating more than $4 million in annual revenue.
- Produced 7-10 detailed estimates each week while consistently maintaining a two-business-day turnaround time.
- Managed supplier relationships and procurement activities by coordinating material orders, monitoring product availability, resolving supply issues, and ensuring on-time delivery for residential projects.
- Developed and maintained productive relationships with suppliers, contractors, vendors, and customers to support successful project execution and cost-effective purchasing decisions.
- Identified material cost-saving opportunities that improved project profitability while maintaining quality standards and customer expectations.
- Streamlined the estimating and bidding process, improving operational efficiency, responsiveness, and workflow.
- Balanced multiple high-priority projects simultaneously while maintaining accuracy, meeting deadlines, and delivering exceptional customer service.
Restaurant Manager / Server
Dugarel's
07.2013 - 11.2025
- Accumulated more than 10 years of progressive leadership and customer service experience.
- Supervised staff, trained and mentored new employees, coordinated daily operations, and supported scheduling.
- Built long-term customer relationships through exceptional service, professionalism, and effective conflict resolution.
- Thrived in a fast-paced environment while balancing multiple priorities and consistently exceeding customer expectations.
Team Manager
Penntek Industrial Coatings
07.2021 - 11.2023
- Led, coached, and developed teams of 10-20 employees, fostering a culture of accountability, collaboration, and high performance.
- Consistently achieved company sales goals through effective leadership, operational planning, and relationship management.
- Monitored team performance, identified opportunities for improvement, and implemented process enhancements that increased operational efficiency.
- Built strong partnerships with customers, internal departments, and project teams to ensure successful project execution and exceptional service.
- Resolved escalated customer concerns quickly and professionally, strengthening client relationships and maintaining customer satisfaction.
- Managed daily operations while balancing changing priorities and supporting business growth.
Special Education Teacher
Seven Hills Preparatory Academy
09.2019 - 07.2021
- Partnered with families, administrators, and multidisciplinary professionals to develop and implement individualized education plans.
- Managed detailed documentation while ensuring compliance with state and federal requirements.
- Built collaborative relationships with stakeholders to support student success through effective communication and problem-solving.
- Adapted quickly to changing priorities while balancing multiple responsibilities in a fast-paced environment.
Patient Care Coordinator
Nystrom & Associates
10.2016 - 09.2019
- Coordinated communication between patients, providers, and multidisciplinary healthcare teams to ensure seamless care and positive patient experiences.
- Managed scheduling, confidential documentation, and sensitive information with exceptional attention to detail and accuracy.
- Built trusted relationships through proactive communication, problem-solving, and a customer-focused approach.
- Collaborated across departments to improve workflow efficiency and support high-quality patient care.
Education
Bachelor of Science - Human Services
Rasmussen University
Skills
- Customer and Supplier Relations
- Team leadership
- Cross-Functional Collaboration
- Project Coordination
- Negotiation
- Performance reporting
- Continuous Improvement
- Process Optimization
- Operations Management
- Cost reduction
- Contract management
- Supplier Relationship Management
- Supplier Performance
- Vendor Management
- Procurement Coordination
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Sales Performance
Certification
CPR Certified
Selected Career Achievements
- Led and developed teams of 10-20 employees, driving accountability, collaboration, and operational excellence.
- Oversaw 100% of residential plumbing and HVAC estimating for a company generating more than $4 million in annual revenue.
- Produced 7-10 detailed bids each week while consistently maintaining a two-business-day turnaround time.
- Managed supplier relationships and procurement activities by coordinating material orders and ensuring timely project delivery.
- Identified material cost-saving opportunities that improved project profitability without compromising quality.
- Consistently achieved company sales goals while leading operations at Penntek Industrial Coatings.
- Streamlined estimating workflows to improve efficiency, responsiveness, and customer satisfaction.
- Built lasting relationships with suppliers, contractors, customers, and cross-functional teams to support successful project execution.
Timeline
Early Childhood Teacher
Shining Stars Learning Center
11.2025 - Current
Plumbing & HVAC Estimator
Midstate Plumbing & Heating
11.2023 - 11.2025
Team Manager
Penntek Industrial Coatings
07.2021 - 11.2023
Special Education Teacher
Seven Hills Preparatory Academy
09.2019 - 07.2021
Patient Care Coordinator
Nystrom & Associates
10.2016 - 09.2019
Restaurant Manager / Server
Dugarel's
07.2013 - 11.2025
Bachelor of Science - Human Services
Rasmussen University