Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Johnson

Minneapolis

Summary

Dynamic and customer-focused server with extensive experience in hospitality. Skilled in order accuracy and upselling techniques, consistently enhancing guest engagement. Proven ability to resolve complaints professionally, ensuring memorable dining experiences. Adept at task prioritization and team member support, contributing to a positive and efficient service environment.

Overview

2
2
years of professional experience

Work History

Server

Kendall's Tavern & Chophouse
04.2024 - 08.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Occasionally assisted with banquet service.

Fine Dining Hostess

801 Fish
11.2023 - 04.2024
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Banquet Server

Kaskaid Hospitality
09.2023 - 03.2024
  • Answered guest questions about event plans and food service choices.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.

Server

TGI Fridays
05.2023 - 01.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Bachelor of Science - Interior Design

University of Minnesota
Minneapolis, MN
05-2029

Associate of Arts -

Normandale Community College
Minneapolis, MN
06-2023

Skills

  • Order delivery practices
  • Team member support
  • Upselling techniques
  • Daily specials memorization
  • Task prioritization
  • Order accuracy
  • Guest engagement
  • Safe food handling

Timeline

Server

Kendall's Tavern & Chophouse
04.2024 - 08.2025

Fine Dining Hostess

801 Fish
11.2023 - 04.2024

Banquet Server

Kaskaid Hospitality
09.2023 - 03.2024

Server

TGI Fridays
05.2023 - 01.2024

Bachelor of Science - Interior Design

University of Minnesota

Associate of Arts -

Normandale Community College

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Mackenzie Johnson