Mackenzie Marzolf
Rochester
Summary
Dynamic individual with hands-on experience in Radio and Emergency Communications Training and talent for navigating challenges. Brings strong interpersonal and communication skills and proactive approach to new tasks. Known for adaptability, integrity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Radio Communications Operator
Minnesota State Patrol
09.2019 - Current
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Instrumental in training and assisting new hires.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
Emergency Dispatch Operator
Mayo Clinic
02.2018 - 09.2019
- Assisted in implementing new software systems designed to improve dispatch operations and overall efficiency within the department.
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate medical teams and/ or applicable supportive staff.
- Enhanced caller experience during high-stress situations by remaining calm, empathetic, and professional throughout interactions.
- Contributed to a positive workplace culture by actively participating in team-building activities and fostering an environment of mutual respect and support.
Front of House Manager/Sales and Marketing Associate
Four Daughters Vineyard & Winery
05.2009 - 08.2016
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements and recognizing their contributions.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN06-2023
Bachelor of Science - Social Work
Walden University
Minneapolis, MN06-2021
Bachelor of Science - Business And Marketing Education
University of Minnesota
Minneapolis, MN05-2017
High School Diploma -
Kingsland High School
Spring Valley, MN05-2012
Skills
- Clear professional communication
- Effective conflict resolution
- Meticulous attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
- Empathy and patience
- Experienced in software utilization
- Interpersonal communication and Training
- Professionalism and etiquette
- Effective listening
- Adaptable learner
- Continuous improvement
Timeline
Radio Communications Operator
Minnesota State Patrol
09.2019 - Current
Emergency Dispatch Operator
Mayo Clinic
02.2018 - 09.2019
Front of House Manager/Sales and Marketing Associate
Four Daughters Vineyard & Winery
05.2009 - 08.2016
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Social Work
Walden University
Bachelor of Science - Business And Marketing Education
University of Minnesota
High School Diploma -
Kingsland High School
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