Summary
Overview
Work History
Education
Skills
Timeline
Generic

MacKenzie Richardson

Hutchinson

Summary

Dynamic Assistant Manager at Runnings Farm and Fleet with a proven track record in project management and customer service excellence. Skilled in regulatory compliance and employee training, I successfully oversaw firearm sales and conducted inventory audits, ensuring operational efficiency and customer satisfaction. Passionate about team collaboration and driving results in retail environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Runnings Farm and Fleet
Hutchinson
03.2023 - Current
  • I delegated projects to employees and monitored their completion.
  • I worked morning shifts and evening shifts.
  • During opening shifts, I was in charge of making sure that the store was prepped for opening, unlocking the doors, and taking any employee call-ins.
  • During closing shifts, I was in charge of ensuring that all customers and employees made it out of the store safely, that all exits were locked, and arming the building.
  • I worked every other weekend. The weekends that I worked, I was the head manager in charge of the store and all of the store operations.
  • I managed the firearm counter. I was in charge of overseeing how employees were conducting firearm sales, and ensured that all laws and regulations were being followed.
  • I was in charge of refusing customers who were unable to buy a firearm legally, while maintaining a calm and respectful tone to avoid upsetting the customer.
  • I conducted monthly firearm inventory audits. This was done to ensure that no firearms were sold under the wrong serial number, and that no firearms are missing, or were sold without the proper paperwork and procedures being completed.
  • I assisted with firearm sales, cashiering at the registers, and supplying excellent customer service throughout the store. I assisted customers with finding products that they were looking for and answering their questions regarding the merchandise.
  • I was in charge of taking manager calls over the phone and on the sales floor.
  • I handled customer complaints over the phone and in person. I maintained a professional and respectful tone, even when facing customers who were upset and agitated. I talked the customers through their concerns, worked to resolve the issues that they had, and made sure that, at the end of the encounter, the customer was left feeling heard and cared for in a professional manner.
  • I was in charge of confronting customers who were being disorderly in the store, or being disrespectful to my co-workers, and/or other customers, and I escorted them out of the store when needed.
  • I monitored the price change process within the store, would delegate price changes to employees working within that department, and would assist with price changes myself when needed.
  • I completed customers' online orders and got them ready to be shipped to other Runnings stores, to be shipped to the customer directly, or for the customer to pick up in the store.
  • I trained new employees on how to be a cashier, sell firearms, and complete merchandising sets.
  • I trained new managers on opening and closing duties.
  • I called applicants to set up interviews, and I would conduct the interviews, relaying my opinions back to my store manager.
  • I did bookkeeping for my store. I was in charge of counting the registers, counting our daily deposits, and finding any inconsistencies. If I found that money was missing, or there were frequent errors being made, I would go through our transaction records and pinpoint who may be involved with the discrepancies.
  • I conducted meetings with employees who were failing to complete their duties to the standard of Runnings, and I would set up plans for improvement or further training for those employees.
  • I evaluated checks and cash that cashiers had accepted from customers to ensure that they were not counterfeit. In regard to checks, I made sure that they were filled out fully, and signed by the person whose name is attached to the account on the check.
  • I transported daily deposits to the bank and ordered change orders.
  • I assisted with processing freight that came into the store, and stocking the shelves.
  • During the springtime, the store gets baby chicks in to sell to customers. I assisted with counting the chicks when they came in and assessing their status, such as whether they are dead on arrival, injured and need to be secluded, or are healthy enough to be in a tank with other chicks.
  • I assisted with feeding the chickens and getting them ready to sell to customers.
  • I assisted my co-workers with any questions or concerns that they had, and always strived to find a solution.
  • I assisted with calls in other departments, such as power tools and automotive, and helped customers to the best of my ability, even if I had minimal knowledge in those departments. If I did not know the answer, I strived to find the answer for the customer, and made sure that they got the information and assistance that they needed.
  • If an employee or customer got hurt while I was the manager on duty, I conducted accident investigations, filled out reports, and communicated directly with Runnings HR.

Manager/Bookkeeper

Runnings Farm And Fleet
Litchfield
09.2021 - 02.2023
  • I was the bookkeeper for the store. I counted the money in the registers, and got the deposit ready to bring to the bank.
  • I was in charge of transporting the deposit to the bank, and ordering change orders.
  • I inspected the cash and checks that cashiers accepted from customers to ensure that they were not counterfeit.
  • I looked through transaction reports and video surveillance when we had major discrepancies on a register that a cashier had been working at.
  • I cashiered at the registers and assisted customers on the sales floor.
  • I cut house and car keys for customers.
  • I answered the phone and assisted customers with their questions or complaints.
  • Once I finished the bookwork in the mornings, I worked on the sales floor as a manager.
  • I assisted employees with any questions or concerns that they had.
  • I trained new employees on how to cashier, how to assist customers over the phone, and how to assist customers on the sales floor.
  • I worked one closing shift per week. During my closing shift, I ensured that all customers and employees left the store safely, all exits were locked, and that the building was armed.
  • I completed daily price changes that were implemented by Runnings Corporate. I would find the item that had a price change, and change the shelf label to reflect the item's current price.

Waitress

Shady's Bar & Grill
Litchfield
05.2021 - 10.2021
  • I drove the beverage cart on the golf course that was across from Shady's.
  • I maintained a cheerful and friendly attitude with customers on the golf course.
  • I made drinks for the customers on the golf course, and kept track of prices to ensure that I was charging the customers the correct amount.
  • I kept a log of the amount of cash that I started with at the beginning of my shift, and the drinks that I had sold throughout the day, to ensure that I ended my shift with the right amount of cash in my till.
  • Once the golf season was over, my manager moved me inside the restaurant to be a waitress. I took customers' orders and ensured that they received their beverages and food in a timely manner.
  • I supplied great customer service by frequently checking on my customers to see if they needed anything, giving them refills when needed, and clearing their tables of garbage and dirty plates.
  • During closing shifts, I was in charge of refilling sauce cups, cleaning tables, vacuuming, and cleaning the bathrooms.
  • I assisted my co-workers with their tables by delivering their food to their customers, getting them drink refills, and cleaning their tables for them.

Bookkeeper

Family Fare Supermarket
litchfield
04.2021 - 09.2021
  • I counted the registers and daily deposits.
  • I kept a log of the cash in the safe, and counted the safe multiple times during my shift to ensure that it was always at the amount it should be. This amount was $13,000. However, the safe was kept at $14,000 during the holidays and busy periods.
  • I kept a log of each cashier, and the amounts that their registers were over or short in cash and checks after each of their shifts.
  • I sent off the reports on cash, checks, lottery tickets, and scratch-offs that were sold.
  • I was in charge of restocking the scratch-off and lottery ticket machines.
  • I looked through transactions when there were significant discrepancies in cash or checks.
  • If a cashier had made frequent mistakes or had money missing from their till that could not be accounted for, I had a conversation with the employee and conducted further training if needed.
  • I trained new employees on cashiering procedures.
  • When I completed my bookkeeping duties, I assisted with cashiering on the registers.
  • In my downtime, I also assisted with stocking merchandise on the sales floor.

Customer Service Representative

Cub Foods
Rogers
11.2018 - 01.2021
  • I was hired as a cashier. I greeted all customers with a cheerful, positive attitude. I rang up the customer's groceries.
  • I ensured that all cash I was given was not counterfeit by using the counterfeit marker.
  • I answered the phone and transferred customers' calls to the appropriate department.
  • I was promoted to monitoring the self-checkout registers. I assisted customers with any questions or issues they had with the self-checkout machines. I ensured that customers scanned all of their items under the correct descriptions and prices.
  • I was promoted to Customer Service Representative. I worked at the customer service counter, where I assisted customers with returns and exchanges.
  • I was in charge of selling customers tobacco products, scratch-offs, and lottery tickets.
  • I assisted customers with MoneyGrams and money orders.
  • When I was scheduled as the closing front-end manager, I kept a log of all of the lottery tickets, scratch-offs, Money Grams, and Money Orders that were sold throughout the day.
  • I was in charge of locking all of the cash and checks in their cash drop boxes.
  • I went back to Cub Foods during the holiday season of 2020. During that time, I worked for their Instacart program.
  • I ensured that customers were getting the best quality items that they ordered.
  • I bagged their items properly and delivered their groceries to their vehicle.

Team Member

Dairy Queen Grill & Chill
Rogers
04.2018 - 11.2018
  • I worked at the soft serve station. I was in charge of making ice cream orders that customers had placed. This included blizzards, sundaes, cones, malts, shakes, and other ice cream treats.
  • I was in charge of cleaning the machines when a customer with a nut allergy ordered a Blizzard before we made it using our Blizzard mixer.
  • I restocked the ice cream machines, sauce dispensers, candy, and toppings containers.
  • I cleaned tables, bathrooms, mopped the floors, cleaned the ice cream station, grills, and cleaned the restaurant glass windows and doors.

Education

Associate of Science - Criminal Justice

Ridgewater College
Willmar, MN
12-2023

High School Diploma -

Rogers High School
Rogers, MN
06-2020

Skills

  • Firearm sales oversight
  • Project management
  • Customer service
  • Inventory auditing
  • Employee training
  • Cash handling
  • Store operations management
  • Regulatory compliance
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Team building
  • Time management
  • Problem solving
  • Sales forecasting
  • Money handling
  • Staff supervision
  • Employee performance evaluation
  • Reporting and documenting
  • Recruiting and interviewing
  • Decision-making
  • Inventory management
  • Compliance
  • Employee engagement
  • Team collaboration
  • Verbal and written communication
  • Financial reporting
  • Retail operations management
  • Customer relations
  • Strategic thinking
  • Adaptability and flexibility
  • Vendor relationship management
  • Strategic planning
  • Workplace safety compliance
  • Multitasking and organization
  • Cost reduction
  • Customer service and satisfaction
  • Customer relationship management (CRM)
  • Business development understanding
  • Employee supervision
  • Performance evaluation
  • Goal setting
  • Problem-solving
  • Task delegation
  • Google drive
  • Sales strategies
  • Recruitment and hiring
  • Closing oversight
  • Staff development
  • Employee performance evaluations
  • Financial management
  • Performance reviewing
  • Staff management
  • Policy enforcement
  • Staff training and development
  • Retail operations
  • Sales monitoring

Timeline

Assistant Manager

Runnings Farm and Fleet
03.2023 - Current

Manager/Bookkeeper

Runnings Farm And Fleet
09.2021 - 02.2023

Waitress

Shady's Bar & Grill
05.2021 - 10.2021

Bookkeeper

Family Fare Supermarket
04.2021 - 09.2021

Customer Service Representative

Cub Foods
11.2018 - 01.2021

Team Member

Dairy Queen Grill & Chill
04.2018 - 11.2018

Associate of Science - Criminal Justice

Ridgewater College

High School Diploma -

Rogers High School

Similar Profiles

CREATE PROFILE
MacKenzie Richardson