Mackenzie Sloan
Maplewood
Summary
Currently studying for my ABSN at Concordia University expected to graduate May 2026. Professional experience in healthcare and strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring patient satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting patient and organizational goals. Collaborate effectively with teams. Skilled in patient care, medical terminology, and basic clinical procedures. Reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks. Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Regions Hospital
12.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Lab Assistant
HealthPartners
01.2024 - 12.2024
- Performs phlebotomy at various sites
- Uses appropriate communication skills with patient/family and other staff
- Ensures specimens are acceptable for testing with proper identification
- Prioritizes assigned work
- Transports blood and body fluid in timely and safe manner
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
Phlebotomist
M Health Fairview
10.2020 - 01.2024
- Performs phlebotomy at various sites
- Uses appropriate communication skills with patient/family and other staff
- Ensures specimens are acceptable for testing with proper identification
- Prioritizes assigned work
- Transports blood and body fluid in timely and safe manner
- Seeks appropriate assistance for problems or unusual situations
- Accurately enters order and collection info in subsystems
- Monitors computer logs for incomplete work
- Adheres to safety protocols
- Follows infection control guidelines
- Responds appropriately to emergent situations
- Receive specimens and bring to proper department in lab
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Nutrition Services
M Health Fairview
10.2019 - 08.2021
- Go into patients rooms and work with them to order food while staying in their diet limits then bringing them their food.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Performed shift change tasks each day to keep store efficient and neat.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Supported waitstaff and other team members in completing tasks.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed payments and counted change to complete transactions.
Education
ABSN - Nursing
Concordia University
Saint Paul, MN05-2026
High School -
White Bear Lake Area High School
White Bear Lake, MN06.2021
Some College - generals
Saint Paul College
Saint Paul, MN05-2024
Skills
- Time management
- Communication
- Customer service
- Organization
- Decision making
- Cashier skills
- First Aid/CPR
- Teamwork
- Adaptability
- Active listening
- Leadership
- Self motivation
- Product knowledge
- Critical thinking
- Professionalism and ethics
- Patient registration
- Multidisciplinary team collaboration
- Paperwork processing
- Training and mentoring
Certification
- BLS certified Issued by American Heart Association
- Phlebotomy Technician Certification Issued by ASCP
Languages
English
Native or Bilingual
Timeline
Health Unit Coordinator
Regions Hospital
12.2024 - Current
Lab Assistant
HealthPartners
01.2024 - 12.2024
Phlebotomist
M Health Fairview
10.2020 - 01.2024
Nutrition Services
M Health Fairview
10.2019 - 08.2021
ABSN - Nursing
Concordia University
High School -
White Bear Lake Area High School
Some College - generals
Saint Paul College
Similar Profiles
NOAH SABANOAH SABA
Security Lead at Regions HospitalSecurity Lead at Regions Hospital
Musubatu ContehMusubatu Conteh
Personal Care Assistant at Regions HospitalPersonal Care Assistant at Regions Hospital
Evan SpencerEvan Spencer
Circulating Nurse, Operating Room at Regions HospitalCirculating Nurse, Operating Room at Regions Hospital
Venus RossVenus Ross
DJ at WSOUDJ at WSOU
Precious JonesPrecious Jones
Licensed Practical Nurse- Enterprise Staffing Pool, ESP at Mayo ClinicLicensed Practical Nurse- Enterprise Staffing Pool, ESP at Mayo Clinic