Mackinzie Tiegs
Belle Plaine
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Precision Eye Care
09.2023 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Cashier/Customer Service
Merwin Liquors, LLC.
04.2023 - Current
- At Merwin Liquors, I greet all customers and assist them with finding any products they may need, and I keep products stocked and shelves organized
- I also answer phone calls and answer any questions customers may have about our store, prices or products, along with also handling cash, keeping the store clean, and providing service with a smile
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Order Puller/Packer
GE Designs
08.2022 - 09.2023
- As an order puller/packer, I fulfill customer orders while helping ensure accuracy and efficient shipping times
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- I also restock products, occasionally clean shared work spaces, and help assist in-store customers
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Loaded and unloaded freight containers and deliveries.
Warehouse Shipping Associate
MyPillow
09.2021 - 05.2022
- I worked diligently on fulfilling customer orders, stocking product, and occasionally organizing inventory counts
- Packed and labeled boxes with maximum efficiency.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
- Maintained organized storage areas for easy retrieval of products during order preparation.
Lead Preschool Teacher/Assistant Director
Alphabet Junction
07.2015 - 09.2021
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Cleaner
MyPillow
11.2019 - 02.2020
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Education
High school diploma -
Jordan High School
Jordan, MN05.2015
Skills
- Visual field testing
- Appointment scheduling
- Retinal photography
- Diagnostic imaging
- Optometric equipment operation
- Patient testing
- Paperwork management
- Payment collection
- Pre-testing procedures
- Supply restocking
- Customer education
- Appointment setting
- Frame selection assistance
- Patient recordkeeping
- Eyewear adjustments
- Optical dispensing
- Eyewear advising
- Tonometry testing
- Chart preparation
- Medical history documentation
- Customer service
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Payment processing
- Product restocking
- Refunds and exchanges
- POS system operations
- ID verification
Timeline
Optometric Technician
Precision Eye Care
09.2023 - Current
Cashier/Customer Service
Merwin Liquors, LLC.
04.2023 - Current
Order Puller/Packer
GE Designs
08.2022 - 09.2023
Warehouse Shipping Associate
MyPillow
09.2021 - 05.2022
Cleaner
MyPillow
11.2019 - 02.2020
Lead Preschool Teacher/Assistant Director
Alphabet Junction
07.2015 - 09.2021
High school diploma -
Jordan High School
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