Macy Leick
Mankato
Summary
Dedicated Front Desk Associate skilled in time management and cash handling. Ensures exceptional guest service by training new staff and managing front desk operations efficiently. Responds promptly to guest inquiries and facilitates smooth check-in and check-out processes. Builds positive relationships with guests and coworkers through effective communication and service.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
CircusTrix
Eagan
10.2021 - 08.2025
- Greeted guests warmly and managed check-in procedures efficiently.
- Addressed customer inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Processed payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of front desk area and lobby.
- Assisted in training new staff on company policies and procedures.
- Updated customer records in the database to ensure accuracy and compliance.
- Managed incoming calls, responding to customer inquiries and efficiently directing calls to appropriate staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints professionally, ensuring service quality and fostering positive guest experiences.
Team Member
Target
Apple Valley
11.2023 - 01.2024
- Engaged with customers to provide exceptional service and resolve issues promptly.
- Guided customers in locating products and addressing inquiries to enhance shopping experience.
- Coordinated with team members to ensure store cleanliness and organization, contributing to a welcoming environment.
- Operated cash registers and processed transactions efficiently.
- Executed opening and closing duties, including setting up displays and restocking items, to maintain store readiness.
Education
High School Diploma -
Eastview Highschool
Apple Valley, MN06-2025
Skills
- Customer service
- Cash handling
- Time management
- Database management
- Time management
- Team collaboration
- Staff management
Timeline
Team Member
Target
11.2023 - 01.2024
Front Desk Associate
CircusTrix
10.2021 - 08.2025
High School Diploma -
Eastview Highschool