Madeline Flaherty
Saint Paul
Summary
Personable and organized with knack for streamlining processes and ensuring smooth operations. Possesses understanding of office management tools and software, along with skills in scheduling and document handling. Capable of driving efficiency and supporting team productivity to achieve operational goals.
Overview
12
12
years of professional experience
Work History
Business Owner/Florist
A Pocket Full of Posies
02.2024 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Generated 17% overall sales growth YoY in 2024
Supervisor
Runyons
08.2020 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Premium Experience Server
Armory
10.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sterilization Assistant
St. Paul Oral Surgery
07.2013 - 03.2020
- Streamlined workflows through effective organization and prioritization of tasks in the sterilization process.
- Increased patient safety through proper handling, packaging, and storage of sterilized equipment.
- Assisted with training new Sterilization Assistants on department policies, procedures, and safety protocols.
Bartender
Pracna on Main
12.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed all restaurant operations from staffing, inventory and customer experience
- Maintained quality assurance for all menu items
- Complied with all local and state compliance requirements for liquor servicing
Hostess/Busser/Server
Doolittles Woodfire Grill
05.2016 - 01.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
Education
Nursing - Nursing
South Dakota State University
12.2019
High School Diploma -
Osseo Senior High School
06.2015
Skills
- Training and mentoring
- Staff management
- Customer service
- Time management and Organization
- Operational Oversight
- Overhead and Expense Management
Awards And Acknowledgements
- Alpha Lambda Delta National Honor Society
- Students Nursing Association at SDSU
References available upon request
Timeline
Business Owner/Florist
A Pocket Full of Posies
02.2024 - Current
Premium Experience Server
Armory
10.2021 - 06.2023
Supervisor
Runyons
08.2020 - 02.2025
Bartender
Pracna on Main
12.2019 - 03.2020
Hostess/Busser/Server
Doolittles Woodfire Grill
05.2016 - 01.2020
Sterilization Assistant
St. Paul Oral Surgery
07.2013 - 03.2020
High School Diploma -
Osseo Senior High School
Nursing - Nursing
South Dakota State University
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