Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline McConnell

Marketing Management Student
Minneapolis

Summary

Dynamic and results-driven professional with experience at DM Companies, excelling in customer service and organizational skills. Proven ability to enhance guest experiences and boost sales through effective communication and personalized service. Adept at multitasking and problem-solving in fast-paced environments, consistently achieving personal sales goals and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

DM Companies
06.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Barista

Starbucks
05.2021 - Current
  • Trained and mentored new hires, developing leadership and teamwork abilities.
  • Adapted under pressure in a fast-paced environment, strengthening problem-solving skills.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Retail Sales Associate

GG Pretty Things
05.2019 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

Bachelor of Science - Marketing Management

University of St. Thomas
Saint Paul, MN
05-2027

Skills

  • Marketing & Branding: Website management (content updates, layout, and basic analytics), social media posting and engagement, event promotion, customer outreach, and developing creative ideas for campaigns
  • Communication: Customer service experience, sales support, teamwork, relationship building, and professional writing (emails, outreach, and reports)
  • Leadership: Training new team members, mentoring peers, conflict resolution, and organizing schedules/projects to meet deadlines
  • Professional Strengths: Time management, adaptability, problem solving, collaboration, and attention to detail
  • Creative Skills: Content creation, brainstorming new ideas, photography for promotions, and writing captions/messages tailored to different audiences
  • Organizational Skills: Multitasking, scheduling, coordinating events/projects, and keeping track of deadlines and priorities

Timeline

Front Desk Receptionist

DM Companies
06.2025 - Current

Barista

Starbucks
05.2021 - Current

Retail Sales Associate

GG Pretty Things
05.2019 - 08.2023

Bachelor of Science - Marketing Management

University of St. Thomas

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Madeline McConnellMarketing Management Student