Madeline McLeod
Minneapolis,MN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Caribou Coffee
MSP Airport- Saint Paul, MN
10.2021 - Current
- Open doors on time, greet patrons and offer assistance with locating needed items
- Supervise 4- 8 employees on each shift and oversee quality compliance with company standards for food and services
- Perform cash and credit card transactions accurately using POS software
- Consistently exhibit calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Dietary Aide
New Horizon Foods
Minneapolis, MN
04.2021 - 10.2021
- Served meals to over 30 residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Student Life Involvement Coordinator
Normandale Community College
Bloomington, MN
12.2019 - 01.2021
- Oversaw Kopp Student Center and 5 Kopp Student Center employees in daily operations
- Directed Normandale Program Board and Phi Theta Kappa, in addition to Student Senate as primary and interim primary staff advisor
- Served as primary Welcome Week planning staff member and led Welcome Week planning with Department of Student Life staff and other campus staff members
- Monitored and updated Student Life website according to current necessary information needed provided by Student Life Staff members and other campus staff
- Managed Student Life Department budgets for Student Life organizations, Student Life clubs, Welcome Week, Student Involvement and Student Life Recognition Banquet
Academic Advisor
Century College
White Bear Lake, MN
06.2019 - 12.2019
- Conducted academic advisement services for over 400 students on reoccurring basis to maintain educational progression.
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Education
Master of Science - College Counseling And Student Development
Saint Cloud State University
Saint Cloud, MN05.2019
Bachelor of Science - Communication Studies
Saint Cloud State University
Saint Cloud, MN05.2017
Associate of Arts -
Century College
White Bear Lake, MN12.2015
Skills
- Excellent Communication
- Staff Management
- Accurate money handling
- Training and mentoring
- Decision-Making
- Active Listening
Timeline
Shift Manager
Caribou Coffee
10.2021 - Current
Dietary Aide
New Horizon Foods
04.2021 - 10.2021
Student Life Involvement Coordinator
Normandale Community College
12.2019 - 01.2021
Academic Advisor
Century College
06.2019 - 12.2019
Master of Science - College Counseling And Student Development
Saint Cloud State University
Bachelor of Science - Communication Studies
Saint Cloud State University
Associate of Arts -
Century College