Madeline McLeod
Minneapolis,MN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Caribou Coffee
10.2021 - Current
- Open doors on time, greet patrons and offer assistance with locating needed items
- Supervise 4- 8 employees on each shift and oversee quality compliance with company standards for food and services
- Perform cash and credit card transactions accurately using POS software
- Consistently exhibit calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Dietary Aide
New Horizon Foods
04.2021 - 10.2021
- Served meals to over 30 residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Student Life Involvement Coordinator
Normandale Community College
12.2019 - 01.2021
- Oversaw Kopp Student Center and 5 Kopp Student Center employees in daily operations
- Directed Normandale Program Board and Phi Theta Kappa, in addition to Student Senate as primary and interim primary staff advisor
- Served as primary Welcome Week planning staff member and led Welcome Week planning with Department of Student Life staff and other campus staff members
- Monitored and updated Student Life website according to current necessary information needed provided by Student Life Staff members and other campus staff
- Managed Student Life Department budgets for Student Life organizations, Student Life clubs, Welcome Week, Student Involvement and Student Life Recognition Banquet
Academic Advisor
Century College
06.2019 - 12.2019
- Conducted academic advisement services for over 400 students on reoccurring basis to maintain educational progression.
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Education
Master of Science - College Counseling And Student Development
Saint Cloud State University
Saint Cloud, MN05.2019
Bachelor of Science - Communication Studies
Saint Cloud State University
Saint Cloud, MN05.2017
Associate of Arts -
Century College
White Bear Lake, MN12.2015
Skills
- Excellent Communication
- Staff Management
- Accurate money handling
- Training and mentoring
- Decision-Making
- Active Listening
Timeline
Shift Manager
Caribou Coffee
10.2021 - Current
Dietary Aide
New Horizon Foods
04.2021 - 10.2021
Student Life Involvement Coordinator
Normandale Community College
12.2019 - 01.2021
Academic Advisor
Century College
06.2019 - 12.2019
Master of Science - College Counseling And Student Development
Saint Cloud State University
Bachelor of Science - Communication Studies
Saint Cloud State University
Associate of Arts -
Century College
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